Engagement Supervisor I Teller Supervisor
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Job Summary
Brief Summary
We are seeking an Engagement Supervisor to lead our team at our Bluestone location. The Engagement Supervisor is a key leader within the credit union dedicated to fostering a culture of exceptional service financial empowerment and meaningful community connection. This role leads and coaches a dynamic team inspiring them to deliver outstanding service while deepening relationships with our members and supporting branch growth. Were seeking a passionate approachable and motivational leader who thrives on helping both team members and members alike succeed. The ideal candidate brings energy empathy and a strong sense of purpose to every interaction creating an environment where people feel supported valued and empowered to thrive financially.
Key Responsibilities
- Lead by example in delivering best-in-class service to members in a fast-paced high-volume environment.
- Maintain punctuality and reliability by consistently adhering to scheduled shifts.
- Effectively supervising and supporting team members ensuring a collaborative and productive work atmosphere.
- Demonstrate strong multitasking abilities by managing competing priorities while maintaining service quality.
- Foster approachability and open communication by encouraging team engagement and cohesion.
- Guide team members through processes helping them balance priorities and navigate complex tasks.
- Uphold organizational standards by promoting MCCU and Branch culture ensuring alignment with values and expectations.
- Utilize available tools and resources efficiently to resolve issues promptly and professionally.
- Take decisive proactive action when faced with unexpected challenges maintaining a calm and solution-focused approach.
- Follow the appropriate chain of command and escalate concerns as needed modeling professionalism and accountability.
Qualifications
- High school diploma or equivalent required; additional education or certifications in business or finance a plus.
- Minimum of three years experience in customer service or sales with proven expertise in cash handling and front-line operations.
- Prior experience in the financial services industry is strongly preferred with a clear understanding of banking protocols and compliance.
- Proficient in utilizing scheduling tools such as Google Sheets Excel and Templates to manage team schedules and ensure adequate coverage.
- Demonstrates strong leadership in optimizing staff scheduling through creative problem-solving balancing operational demands with member service excellence.
- Exhibits advanced time management and organizational skills consistently meeting deadlines while managing multiple responsibilities in a supervisory capacity.
- Proven ability to lead by example in a high-volume fast-paced environment while providing coaching guidance and performance support to team members.
Schedule
- Schedule will vary: Monday Friday 8:30 a.m. 5:30 p.m.
- Occasional Saturday shift as needed 9:00 a.m. -12:00 p.m.
Wage & Hour Details
- Full-time
- Pay is hourly
- Starting pay range: $25.00 - $28.00/hr. pay commensurate with experience
Benefits
- Medical dental and vision plan options
- Health Saving Account and Flexible Spending Account options
- 401(k) with competitive company match
- Paid time off paid holidays personal time and paid volunteer time
- Development time and tuition reimbursement
- Company provided life insurance short-term and long-term disability insurance
- Voluntary benefits including life critical illness accident and hospital indemnity coverage
- Paid parental leave
- Discretionary annual profit-sharing bonus
Equal Opportunity Employer/Veterans/Disabled
Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents skills and abilities to serve our members. MCCU recruits hires employs trains promotes and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
For questions or if you need assistance completing the application process please contact HR at
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Members Cooperative Credit Union is a not-for-profit financial cooperative that exists to make our communities stronger, our employees happier, and our world better.
