Quality Control Specialist

AboutFedEx Supply Chain

FedExSupply Chain a subsidiary of FedEx Corp. (NYSE: FDX) is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence FedEx Supply Chain takes a consultative approach tooptimize logistics processes implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network FedEx Supply Chain delivers leading solutions that provideflexibility enable scalability and improve cost-effectiveness for more than 11000 employees 130 operations and 35 million square feetof warehouse space FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information go .

WeHave.

• Astrong FedEx brand consistently ranked among the worlds most admired andtrusted employers.
• Atop notch leadership team with the experience needed to grow and develop yourcareer.
• Anopen mind for new ideas and creative methods.
• Astrong compensation and benefits package including health vision dental401k with a strong match and much more!

GeneralSummary.

The Quality ControlSpecialist acts as a focal point for quality support and addressing customerproblems questions or concerns. They coordinate with the proper site managementand work teams to ensure quality work performance and timely responses tocustomer questions or concerns. Ensure a high level of quality work performanceutilizing quality checks and training.

This position will beresponsible for..

• Document andmaintain reports on overall customer support requirements and satisfaction.
• Monitor siteparcel shipment reports to ensure timely delivery to the end customer perestablished standards.
• Ensure site ismeeting performance objectives relative to self-inspection of the accuracytimeliness and effectiveness of mail manifesting processes.
• Adhere toestablished methods to document and report performance results to theGovernment.
• Visually inspector manually check work processes from transportation induction processingsort and out-load procedures to ensure SOP standards are met.
• Document andmaintain records of process deficiencies identified during QC checks.
• Analyze problemsand develop and implement corrective action to include training.
• Maintainhistorical trend analysis of test results for modifying/enhancing trainingmaterial and SOPs.
• Resolve sitequality safety and security problems and ensure that products are processedand shipped out on a daily basis.
• Ensure thatmanagement is apprised of any customer concerns or quality deficiencies thatmust be addressed.
• Perform otherduties as assigned.

You might be a greatfit if.

• Bachelor degreein Business Supply Chain Total Quality Management or related field preferredand 2-4 years of relevant experience.
• In lieu ofdegree high school diploma or equivalent and 6 years of relevant experience.
• Experiencemanaging a quality program requiring statistical sampling development andanalysis development and implementation of a quality control plan performingtrend analysis of deficient performance providing training implementingcorrective actions to improve performance.
• Experience withISO 9000 preferred.
• Excellent verbaland written communication skills
• Customer servicedriven
• Strong teamplayer