Clinic Case Manager

ORGANIZATION OVERVIEW:

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 1124. We do this work through a comprehensive approach that includes medical mental health housing education and employment youth justice and community programs. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972 Face to Face serves more than 5000 youth annually.

JOB SUMMARY:

The primary role of the Clinic Case Manager is to provide case management care coordination and health insurance enrollment to youth who have medical prenatal and mental health visits at our clinic on the Eastside of Saint Paul. The Clinic Case Manager is responsible for ensuring youth have access and coordination of services to address their needs and improve their overall well-being. This includes assessing needs developing individualized plans and connecting to internal and external support opportunities and resources. The position also assists with tasks outside the direct responsibilities of the role when needed to ensure clinic operations. This is a full-time position at 37.5 hours a week.

RESPONSIBILITIES:

Case Management and Care Coordination

• Arrange transportation for youth to the clinic and other appointments as necessary.
• Interview and evaluate youth needs including intake assessments.
• Assist youth in developing goal plans to meet their needs.
• Provide ongoing support resources advocacy and crisis management.
• Provide prenatal and parenting education one-on-one in group settings and at events.
• Work closely with clinic staff including participation in work groups case consultation and other efforts to coordinate prenatal care.
• May conduct prenatal and postpartum home visits.
• Coordinate care within Face to Face and in the community to assure continuity and quality of care including identifying and contacting appropriate specialists scheduling appointments arranging transportation requesting medical records interpreting information from providers etc.
• Accompany youth to appointments or assessments as needed.
• Follow up with youth who were referred to external resources to ensure they received the assistance they need.
• Develop and maintain a resource list of youth-friendly providers/specialists to refer Face to Face clients. Maintain ongoing working relationships with these providers to ensure smooth warm referrals.
• Document services provided accurately and thoroughly in the case management database.

Health Insurance Enrollment

• Conduct individual MNsure education enrollment and follow-up to uninsured youth receiving Face to Face services and uninsured community members seeking insurance.
• Assist with health plan enrollment and reporting changes.
• Maintain up-to-date knowledge of MNsure policies and Affordable Care Act (ACA) rules.
• Partner with other metro youth serving organizations to provide MNsure enrollment assistance.

Other Responsibilities

• Work with the team members to achieve the goals and objectives of specific grants including data tracking necessary for these grants.
• Model excellent internal and external customer service.
• Maintain patient confidentiality as required by organizations policies and HIPAA.
• Model behavior that is consistent with and supportive of healthy adolescent development.
• Provide all services guided by the evidence-based principles for helping youth overcome homelessness.
• Step in and help get the job done to ensure clinic operations.
• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelors or equivalent degree in social work or human services. Relevant work or lived experience considered in the place of a degree.
• Minimum of one-year experience in case management is preferred.
• The ability to work independently exercising good judgment in involving others when necessary.
• Positive attitude and ability to work with a team.
• Current MNsure Navigator certification; or the ability to be certified and pass a background check.
• Good crisis management skills and the ability to navigate stressful situations.
• Strong computer skills with a high level of attention to detail.
• A valid drivers license current automobile insurance and a good driving record required.
• Demonstrated ability to work and communicate effectively with people of diverse ethnic economic racial and cultural backgrounds.

Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

LOCATION:

Essential Onsite This role requires the employee to be onsite.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Able to perform duties and responsibilities typical of an office environment.

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS:

The pay rate for this position is between $26.25 and $27.50 based on qualifications.

Face to Face offers benefits which include health dental short-term disability long-term disability life insurance 403b account (3% employer match) as well as 23 days of PTO and 11 paid holidays.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups including persons of color people with disabilities and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.