Learning and Technology Services Desktop Support Specialist
Learning and Technology Services Desktop Support Specialist
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Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Position Title:
Learning and Technology Services: Desktop Support SpecialistJob Category:
Academic StaffEmployment Type:
RegularJob Profile:
User Support SupervisorJob Duties:
POSITION: A full-time 100% on-site professional academic staff position is available in Learning and Technology Services (LTS) UW-Eau Claires central IT organization. The working title for this position is Desktop Support Specialist with an official classification of User Support Supervisor. This is an ongoing position contingent upon performance.
MINIMUM QUALIFICATIONS: Three years of experience in troubleshooting and solving technology related issues. This is a very customer service focused position and thus having the ability to meet with faculty staff and students and work through any technical issues or concerns they are having in a professional and polite manner is required. Excellent written and oral communication skills are a must. The ability to meet deadlines pay attention to detail and work under pressure are also required.
PREFERRED QUALIFICATIONS: A bachelors degree in information systems computer science or equivalent area is preferred. Having certifications with any of the following: Dell Apple Microsoft and JAMF. Experience using customer ticketing and asset management systems.
DUTIES: The position is a member of the Client Support Services (CSS) unit of LTS and provides campus-wide technical consulting and support for hardware software and related systems for the Apple macOS Apple iOS and Microsoft Windows computing -depth knowledge of these platforms and the hardware they are used on is critical to this positions success. This position is also responsible for assisting in the deployment and maintenance of a variety of other types of technology residing in offices and other specialized locations across the UW-Eau Claire campus. The position requires a very well-rounded understanding of technology and its relationship to providing support in a mix of academic and business settings.
This position works closely with a wide range of IT professionals across several LTS coordination with other CSS staff this position works with and will assist in supervising and mentoring student employees.
This position works with the LTS Consulting group who facilitates the purchase of IT related hardware and software for campus. The accurate upkeep of IT asset inventory records by the CSS unit for the entire campus is critical to supporting the Consulting function as well as its own team functions. The CSS team is also responsible for properly handling the disposal of technology for campus.
Being able to handle difficult and complex assignments while demonstrating problem solving and troubleshooting skills is crucial to this position. Possessing an understanding of the need for establishing priorities being able to discern the relative importance of various matters being able to estimate the time necessary to complete tasks and being effective in addressing matters in their order of importance and in a timely manner are also very important.
THE UNIT: Learning & Technology Services consists of 40 full-time staff members along with approximately 70 part-time student employees. Learning & Technology Services is the primary IT unit for the campus and works very closely with Academics Affairs and all other operational units of the university to provide IT services and support.
UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire an institution of approximately 9000 students is consistently recognized as a top comprehensive university in the Midwest. The university is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity sustainability leadership and innovation. To learn more about UWEC visit .
The City of Eau Claire is located 90 miles east of Minneapolis/St. Paul situated at the confluence of the Chippewa and Eau Claire rivers. The city is at the center of a metropolitan area of approximately 160000 people. The area features beautiful parks and trails strong public schools a vibrant arts scene varied food culture and abundant recreational opportunities.
APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following Web site: Please be sure you have included the following in PDF format:
- Letter of application (Cover Letter)
- Resume
- Names and contact information for three professional references
Please direct requests for additional information about this position to: Craig Ernst;
To ensure consideration completed applications must be received by September 26th 2025. However screening may continue until position is filled.
Key Job Responsibilities:
- Develops and facilitates individual and group end user trainings answers questions and provides information specific to complex information technology end user products and services
- Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs
- Leads schedules logistics and secures resources for the completion of technology system integrations compatibility tests and functionality maintenance according to established user requirements
- Designs implements troubleshoots and resolves complex data network connectivity client/server processes and application issues according to established policies and procedures
- Completes procurements installations configurations repairs automations and modifications of complex technology hardware software and associated components independently
- Prepares and distributes reports on assigned units performance recommending adjustments to operational procedures to improve the effectiveness of programs and services
- Serves as the initial supervisor and point of contact on escalated customer services requests or production issues either resolving or escalating the requests and issues
- Resolves or escalates personnel issues makes recommendations on applicants after assessing the qualifications of potential new hires and makes recommendations on the selection of applicants
- Guides the daily activities of an information technology staff by assigning work evaluating performance and developing documentation
Department:
Compensation:
Required Qualifications:
Preferred Qualifications:
Education:
How to Apply:
Contact Information:
Special Notes:
INSTITUTIONAL OVERVIEW
UW-Eau Claire an institution of approximately 9000 students and 1200 faculty and staff is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity sustainability leadership and innovation. To learn more about UWEC visit .
The City of Eau Claire situated at the confluence of the Chippewa and Eau Claire rivers is at the center of a metropolitan area of approximately 100000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails strong public schools a vibrant arts scene and local food culture and abundant recreational opportunities.
ADDITIONAL INFORMATION
The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.
The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. SeeWis. Stat. . 19.36(7).
The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited the University Police want students faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. VisitCampus Security and Fire Report. Also visit ourCampus Security Authority(CSA) policy.
EEO STATEMENT
Qualified applicants will receive consideration for employment without regard to color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.
Required Experience:
IC
Employment Type
Full Time
