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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Summary

The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOEs maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Key Responsibilities

Site Operations

• Create a comfortable welcoming and hospitable experience for employees and their guest.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence. All calls queries and questions to be answered promptly and in an appropriate manner at all times
• Tactful in dealing with difficult customers/client and strive to minimise any escalation cases
• Maintain Visitor registers and assist with Visitor Access Passes as required for events
• Anticipate client needs through observation to create memorable experiences.
• Ensure proper housekeeping within the Reception areas.
• Commitment and Attitude - To work in harmonious relationship with co-workers and to learn good decision making while working under pressure.
• Management Reporting - Complete accurate and timely submission of Monthly Reports (where applicable ) to Manager
• Adhoc responsibilities assigned by Facilities Manager.

Customer Services

• Foster a sense of community and create happiness at work for our team our client and their guest.
• Creating a welcoming environment for clients (internal/external) customers by providing authentic caring and timely service.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients
• Visitor Management Systems (VMS).
• Enhance safety and security of our clients facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Key Requisites

• 2-years experience in Hospitality and/or Tourism sector or related professional area
• Prior experience to manage meeting room services is an advantage
• Diploma/degree from an accredited institute
• Personal Effectiveness
• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills
• Proficiency with Microsoft Word Excel and PowerPoint.
• Good command of verbal and written English

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.