Technical Writer

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our fully integrated suite of payroll tax APIs and software tools allows companies to solve tax compliance issues and build applications across the entirety of the payroll process.

About the Role:

As a Technical Writer at Symmetry you will own how we deliver and communicate software changes to our clients. Youll bring clarity to complexity while championing innovation automation and the use of AI-first platforms to scale the impact of every product release update and process improvement.

You will play a critical role in enriching our AI-powered self-service systems ensuring they are equipped with timely accurate and actionable content. Youll work with urgency and intention delivering intelligent documentation that evolves with the pace of our software and the needs of our clients.

At Symmetry writing about software wont be the end of the road; Youll redefine how software changes are communicated automated and consumed activating a modern approach to documentation that accelerates our clients success.

Heres what youll do day-to-day:

Content Creation & Communication

• Develop clear accurate and engaging documentation for product releases and technical updates as well as API specifications and product guides Swagger documentation release notes reference articles FAQs client-facing communications and more. Write and structure content tailored to various audiences that encompass developers support analysts payroll professionals and end users.

• Partner with the product marketing team to ensure clients receive timely accurate and easy-to-understand information about new features and changes. Craft and manage product update communications via tools like HubSpot ensuring clients receive timely accurate and easy-to-understand messages about new features and changes.

• Maintain a consistent voice and tone aligned with Symmetrys brand and communication standards across all formats.

Automation & AI Enablement

• Organize and use consistent formatting and smart tagging practices in a way that helps to make content easily discoverable and usable by AI assistants and search systems.

• Proactively enrich AI knowledge bases to ensure up-to-date accessible answers are available to both clients and internal teams.

• Identify opportunities to automate documentation workflows from generation to distribution reducing cycle times and manual effort.

Project Ownership & Cross-Team Collaboration

• Own enablement & documentation projects end-to-end delivering high-quality content on schedule with first-time-right accuracy.

• Collaborate with Product Engineering Support and Tax Research teams to proactively gather and verify source content.

• Work with urgency driving accountability in meeting deadlines and supporting fast-paced product delivery cycles.

Innovation & Continuous Improvement

• Explore and pilot new content delivery formats tooling and documentation strategies to improve usability and reach.

• Regularly analyze content performance gather feedback and iterate to enhance clarity discoverability and value.

• Champion documentation as a strategic lever for client satisfaction operational efficiency and product adoption and usage.

• Monitor documentation performance metrics and recommend and implement improvements that drive measurable outcomes (e.g. reduced ticket volume faster implementations adoption product usage).

What Success Looks Like

• Key documentation projects are completed thoroughly with high quality and on time with minimal revision and strong stakeholder alignment.
• Clients and employees consistently find accurate timely answers through self-service channels.
• Documentation drives measurable improvements in support case avoidance decreasing client onboarding speed to implementation and release comprehension.
• Automation and AI are embedded in documentation workflows enabling smarter faster delivery at scale.
• Internal teams rely on and advocate for documentation as a core component of product and client experience strategy.

Heres what were looking for:

Experience

• 2 years of experience in a Technical Writer or similar role ideally in a SaaS compliance or enterprise software setting.
• Proven ability to create content that bridges technical accuracy with business usability.
• Hands-on Experience working with documentation platforms (e.g. Confluence Zendesk ReadMe Swagger/OpenAPI) collaboration tools (e.g. JIRA Slack Google Suite) and source control (e.g. GitHub).
• Hands-on experience documenting and working with APIs and SDKs is required along with a working knowledge of programming or scripting languages (e.g. C# XML JSON JavaScript). Familiarity with programming or scripting languages (e.g. C# XML JSON JavaScript) is a plus.
  
  

Skills & Attributes

• Exceptional writing and editing skills with a strong command of grammar tone and structure.
• Ability to organize prioritize and manage multiple deliverables in a fast-paced collaborative environment.
• Curious quick learner who thrives in ambiguity and takes ownership of outcomes.
• Understands how design choices like diagrams spacing or formatting can make documentation more user-friendly and impactful.
• Passionate about leveraging technology automation and AI to improve content delivery and user engagement.

Education

Bachelors degree in Technical Communication Journalism English Computer Science related field or equivalent experience in technical writing for software.

Our cash compensation amount for this role is targeted at $113000/yr - $139000/yr in Scottsdale Arizona. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Symmetry has a physical office space in who are based in those locations will be expected to work from the office on designated days approximately2-3 daysper week (or more depending on role).

When approved to work from a location other than the office a secure reliable and consistent internet connection is required.

Working at Symmetry

Being happy at a job goes beyond just doing the work. Where you choose to spend 40 hours a week should be a place that challenges you professionally and aligns with your personal goals and well-being. We truly love what we do and our customers love what we produce. Our family-owned and -operated business is collaborative fun and friendly. We offer the opportunity to work with all kinds of positions across the company from the CEO to support to sales and everything in between.

Recently Symmetry became part of Gusto. More than 400000 businesses use Gustos people platform to hire pay insure and support their teamfrom modern payroll and benefits to distributed work services and international contractor support to expert HR. Together Symmetry and Gusto are pushing the entire industry forward by helping growing businesses access tools and services that for so long have only been available to larger corporations.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home with us.

We are proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Our company considers qualified applicants with criminal histories consistent with applicable federal state and local law. Our company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill outthis form and a member of our team will get in touch with you.

We take security and protection of your personal information very seriously. Please review ourFraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.

About our products

Our products make sure millions of paychecks are right no matter where people live or work in the U.S. We simplify the payroll process with accurate and dependable payroll withholding tax solutions. Our clients include Fortune 500 companies like Walmart and Southwest Airlines and leading payroll service providers including ADP and Paychex. With a 95% customer retention rate our products always have to be top-of-the-line and so do our employees.

Symmetry is also the company behind the popular website which helps millions of Americans better understand their paychecks every month.