(Senior) Consultant Experience Design (all genders)
(Senior) Consultant Experience Design (all genders)
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Job Description
What you will find with us
We truly want to transform digital sales and marketing. This means always starting with a human-centered perspective working your way towards the business and then connecting the experience with state-of-the-art technology. A multifaceted job asking for a T-shaped profile and high requirements of thinking in seamless digital journeys business of experience and technology contexts both for B2B and B2C.
In addition to challenging projects in a multinational environment we are characterized by a high degree of entrepreneurial freedom and continuous growth. We take pride in our strong sense of community based on mutual appreciation and support. We offer excellent promotion opportunities as well as individual career development mentoring. Our employees are seen as the heart of the company which is why we provide above-average compensation as well as numerous additional benefits.
As a (Senior) Consultant Experience Design (all genders) your tasks consist of the following:
Develop strategies & build roadmaps: You design user-centered data-driven digital commerce strategies as well as product and service roadmaps guiding our clients from idea to implementation and testing.
User research & testing: You plan and conduct qualitative and quantitative user research (interviews surveys A/B tests usability tests) and derive actionable recommendations.
Create design artifacts: You develop journey maps personas wireframes service blueprints and clickable prototypes to make complex services and products easy to understand.
Present results convincingly: You prepare project outcomes in concise management-ready slide decks and present them in a way that convinces with storyline and visualization at the highest level.
Go-to-market & communication: You support the development of go-to-market strategies and communication concepts to successfully position digital services.
Facilitate workshops: You lead workshops design sprints and co-creation sessions to align stakeholders and translate visions into tangible solutions.
Optimize customer journeys: You identify and improve key experience drivers along the customer lifecycle; thanks to data analysis and market trends you keep the big picture in mind.
Agile collaboration: You work closely with cross-functional teams of UX/UI designers researchers product owners and developers while supporting portfolio project and program management.
AI affinity: You keep track of new developments in generative AI and AI-powered tools (e.g. for data analysis or rapid prototyping) and bring their potential into our projects.
Who you are
Education
Masters degree MBA or PhD in service/product design innovation business or communication management.Experience
At least three years of professional experience in service design e-commerce consulting or digital product development. You are familiar with the entire service design process and confidently apply methods such as design thinking journey mapping prototyping and user research.Presentation & storytelling
You are able to clearly structure complex problems translate them into a convincing story and present them in visually appealing management-ready PowerPoint slide decks.Project portfolio
You demonstrate your qualifications with a meaningful project portfolio (website or PDF) that makes your approach and results visible.Tools & methods
Proficient in Figma and collaboration tools such as Miro; strong affinity for generative AI and openness to new tools in the design process. Experience with agile methodologies (e.g. Scrum) and project management tools such as Jira and Confluence is a plus.Communication skills
You facilitate workshops convince stakeholders and enjoy working in a team.Languages & mobility
Fluent in German and English with willingness to travel as typically required in consulting.
Who we are
What we offer
Entrepreneurial freedom & growth
Challenging projects in international environments a strong community and continuous learning.
Equality in consulting
As an experience designer you have the same career path and influence as traditional consultants.
Individual development
Excellent career advancement opportunities tailored training and mentoring programs.
Innovative environment
With us you combine customer focus business expertise and cutting-edge technologies including generative AI to redefine digital commerce.
Contact
Sounds like your next step
Join Eraneos and help us shape seamless digital experiences for B2B and B2C clients and bring experience design into consulting!
Please apply with yourCVand a meaningful project portfolio (website or PDF)that showcases your approach and results.
For any questions in advance please contact Marie Enkelmann at or by phone at-172.Our top priority is that you fit us and we fit you regardless of origin nationality sexual orientation religion gender identity age handicap or other aspects of diversity.
Our dedicated HR Team will be happy to provide you with further information and is looking forward to receiving your CV and / or your complete and expressive Linked in / Xing profile
Are you interested in what our employees and other applicants say about Eraneos Visit us on Kununu and follow us on social media to not miss the latest news about us.
About us
Required Experience:
Contract
Employment Type
Full-Time
