Bilingual Learning Facilitator
Bilingual Learning Facilitator
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Job Description
The Bilingual Learning Facilitator isaccountable for the facilitation of skill-based training for multiple business units within the Contact Center environment primarily Canadian Retirement.
Position Responsibilities:
Facilitate learning to appropriate audiences in a professional manner in a variety of settings including classroom training workshops hands-on E-learning live video/Web-ex training coaching and guided self-study.
Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
Follow up with learners and stakeholders to measure program success and ensure learning transfer.
Conduct training needs and skill gap analyses for transactional/service roles.
Create learning objectives and measures to deliver knowledge transfer.
Provide training performance feedback to participants and managers.
Manage intake process and prioritization for training requests.
Create and maintain variety of training documents and aids.
Create and manage project plans and training schedules.
Required Qualifications:
Bilingual French/English. The successful candidate will be required to communicate in English and French in order to support
Facilitation and presentation experience comfortable presenting in front of large and small audiences
Excellent written and verbal communication skills.
Demonstrated consistent use of good judgment and professionalism when dealing with sensitive confidential matters.
Excellent time management skills where multiple large projects are successfully managed.
Attention to detail.
Ability to create and maintain strong working relationships with all levels of employees.
Ability to be flexible and adaptable when dealing with change.
Ability to work independently and/or in a team setting.
Ability to work independently on several projects and keep all stakeholders informed.
Proficient in MS Office software suite.
Familiarity with Adult Education Learning principles.
Strong product and industry knowledge.
Extensive knowledge of business unit systems and all functional business areas.
Ability to diagnose and recommend training solutions based on business objectives and initiatives.
Preferred Qualifications:
Knowledge of Canadian Retirement is a major asset.
Knowledge of long term care is an asset.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Nova Scotia Halifax 2727 Joseph Howe DriveWorking Arrangement
Salary range is expected to be between
$37425.00 CAD - $62375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Employment Type
Full-Time
