Sr Engineer Services Support - Phoenix, AZ
Sr Engineer Services Support - Phoenix, AZ
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
At Motorola Solutions we empower individuals to perform at their peak during critical moments. We equip firefighters with the ability to see beyond structures and provide police officers with visibility around street corners. Our work is not only deeply meaningful and impactful but also at the forefront of innovation and we encourage you to discover more.Motorola Solutions stands as a global leader in professional mobile communication systems boasting a rich history of technological breakthroughs and a worldwide network of deployed systems. Our core focus lies in the deployment of mission-critical digital mobile communication systems for government and public safety clients.
Job Description
This dedicated role in Phoenix AZ focuses on the optimization and support of complex mission-critical communication systems.
Responsibilities:
Technical Support: Provide expert technical support for specialized systems and product applications including troubleshooting software-driven electronics provisioning communication system infrastructure and optimizing RF and Broadband architecture (legacy analog advanced digital P25 and data infrastructure).
System Management: Program configure optimize test and document complex communication systems.
Maintenance & Analysis: Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.
Problem Solving: Develop solutions for difficult technical problems encountered during system implementation upgrades or support issues.
Collaboration: Team with Engineering Project Management and Sales personnel to effectively design implement optimize and cut over advanced communication systems that meet or exceed customer expectations.
Reporting: Provide weekly reports of activities and accomplishments.
Learning & Development: Engage in continuous training on the latest technologies and troubleshooting techniques.
Lab Administration: Maintain and administer the FSO learning lab center.
Required Expertise:
Network Technologies: Experience with backhaul networks including Microwave Fiber and MPLS routing.
RF Systems: Extensive knowledge of RF systems such as transmitters receivers and antenna networks.
Wired Communications: Expert knowledge in standard telephony and dedicated data circuits packet switching techniques and wired communication systems (LAN/WAN). This includes understanding computer network installation configuration and maintenance systems (cabling routers switches firewalls and bridges).
Server Management: Capable of installing server hardware/OS and software infrastructure and troubleshooting system/application-related issues.
Software Proficiency: Computer literate with proficiency in MS Word Excel Outlook and Google Suite.
Candidate Requirements:
Location: Must reside near the Phoenix AZ area to be available for 24/7 rotation of support 365 days a year.
Work Authorization: Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Clearance: Must be able to obtain background clearance as required by customers.
Driving: Must have a current valid drivers license and a clean driving record.
Personal Attributes: Self-motivated and self-managed to perform required duties at a distance from direct supervision. Able to solve customer problems quickly during stressful situations.
This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Target Base Salary Range: $80000 - $100000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
Basic Requirements
4 years experience in one of the following: Backhaul Networks Fiber MPLS Microwave Engineering LMR RF Systems Radio Frequency P25 Radio Communications Wired/Wireless Communication Systems Networking Equipment IT IT Systems Telecommunications Public Safety Networking equipment or Military experience
Must be able to obtain background clearance as required by customers.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Senior IC
Employment Type
Full-Time
