Associate Director, Customer Strategy & Execution
Associate Director, Customer Strategy & Execution
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Job Description
Job Description
Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit (BU). The Customer Strategy & Execution Lead (CSEL) will partner with North America commercial organization to implement the go-to-market (GTM) strategy and deliver customer solutions that meet the business needs. This role will work directly with the BU stakeholders Field Operations Leads Digital Operations Leads Customer Data Management and technical stakeholders to optimize HCP customer experience. This role reports to the Director Customer Strategy & Execution Lead.
Key Duties and Responsibilities:
- Partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements for the Pain BU
- Build and strengthen relationships with key leaders (heads of BU Marketing Field) - become a trusted partner and have an ongoing significant impact towards meeting / exceeding strategic business goals
- Define and lead portfolio of projects of field enablement and marketing campaigns ensuring quality and timeliness of delivery while remaining within allocated budget limits
- Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
- Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements in pursuit of driving efficiencies and exceeding business goals
- Budget management / accountability - plan and manage financial resources for field enablement field customer-facing activities non-personal promotion
- Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting approved messages engagement planning)
- Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g. DTE DSS)
- Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify any risks or dependencies related to field and marketing engagement
Qualifications
- 8-10 years experience working in delivering customer-facing programs with at least 6-8 years of industry experience
- Experience in commercial launch readiness supporting launch planning across multiple systems including CRM Digital Customer Engagement Reporting & Analytics and Digital Marketing etc.
- Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to actively participate in strategic planning for the function
- Results oriented leader with a proven track record of on-time project delivery for large cross-functional and complex projects with stakeholders
- Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
- Exceptional analytical quantitative problem-solving and prioritization skills including the development of business cases/ value propositions
- Substantial program/ project management demand management resource management and system life cycle expertise
Education and Experience
- Bachelors degree required
- Advanced degree preferred
Pay Range:
$155200 - $232800Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors including skills competencies experience and other job-related factors permitted by law.
At Vertex our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career financial family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter) educational assistance programs including student loan repayment a generous commuting subsidy matching charitable donations 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertexs Policy on Flex @ Vertex Program and may be changed at any time.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
Required Experience:
Director
Employment Type
Full-Time
