Senior Manager, Fulfillment Learning & Development

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

Senior Manager Fulfillment Learning & Development

At Flexport were transforming global logistics and that transformation starts on the warehouse floor. As Senior Manager Fulfillment Learning & Development youll architect the programs that shape the knowledge safety and skills of thousands of associates across our fulfillment network.

This role is foundational to our strategy of building a world-class operations team. Youll design deploy and scale best-in-class onboarding training safety and development mechanisms from Day 1 through long-term career growth. Your work will ensure every associate and frontline leader is equipped to execute safely consistently and with operational excellence.

What Youll Own

End-to-End Onboarding & Training

• Launch a best-in-class Day 1 New Hire Orientation building a consistent foundation across all sites.
• Create a progressive Day 130 training schedule aligned to site readiness role complexity and productivity milestones.
• Build and scale a Train-the-Trainer and Ambassador Program to drive peer mentorship skills transfer and cultural onboarding.

Safety Compliance & Process Audits

• Standardize and maintain all safety training content and certifications (PIT OSHA ergonomics etc.).
• Design and implement audit mechanisms (e.g. polybag compliance receive audits pick/pack quality).
• Collaborate with site and network safety teams to embed a proactive safety culture and drive compliance ownership.

Knowledge & SOP Management

• Own and scale Flexports Confluence-based knowledge library including training guides process videos and role-specific SOPs.
• Build a dynamic Critical Roles Matrix that maps required skills certifications and cross-training pathways by site and role.
• Create and govern Manager Standard Work checklists to ensure leadership consistency in daily execution.

Learning Systems & Capability Development

• Own the Learning Management System (LMS) and ensure accurate tracking of certifications completions and training history.
• Develop Tier III Development Mechanisms that prepare high-performing associates for leadership pipelines.
• Analyze data and performance trends to optimize learning velocity identify bottlenecks and improve program ROI.

Tools Tech & Mechanism Implementation

• Act as the business owner for L&D tools including LMS mobile onboarding experiences and digital training delivery.
• Partner with Product IT and Ops Excellence to launch tech-enabled learning solutions (e.g. videos QR-coded SOPs interactive tools).
• Pilot new formats such as gamified assessments just-in-time microlearning or video walkthroughs at stations

What You Bring

• 810 years of experience in Learning & Development Operational Training or Workforce Capability within fulfillment logistics or manufacturing environments.
• Deep experience building and scaling training programs for large distributed hourly and frontline populations.
• Familiarity with safety programs (OSHA PIT) audit mechanisms and compliance training.
• Experience designing and managing content libraries and knowledge systems (Confluence SharePoint or similar).
• Expert-level project management and cross-functional leadership.
• Bachelors degree required; Masters preferred.
  Bonus: Lean Six Sigma training adult learning certification or safety compliance credentials.