CSM Technical Program Manager
CSM Technical Program Manager
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
We are looking for a results-driven Technical Program Manager to lead and execute strategic initiatives that enhance the performance scalability and impact of our Customer Success Management (CSM) organization. This role will manage cross-functional programs that improve customer engagement streamline internal processes and support the delivery of world-class service.
Location: Dundee (hybrid)
Salary range: 75000- 85000 Bonus
Key Responsibilities:
Program Leadership & Execution
Drive the planning coordination and execution of high-impact programs that support CSM goals and customer outcomes.
Define program scope milestones KPIs and success criteria in collaboration with business and technical stakeholders.
Cross-Functional Collaboration
Partner with Customer Success teams to align on priorities and ensure seamless program delivery.
Serve as the primary liaison between technical teams and business stakeholders translating requirements and managing expectations.
Process & Systems Optimization
Identify and implement process improvements and opportunities to increase operational efficiency within the CSM organization.
Ensure programs are delivered on time within scope and aligned with NCR Atleos strategic objectives.
Customer-Centric Innovation
Champion the voice of the customer in program planning and execution.
Support initiatives that enhance customer satisfaction retention and long-term success.
Qualifications:
Bachelors degree in Computer Science Engineering Business or a related field (Masters preferred).
5 years of experience in technical program management
Strong understanding of customer success operations.
Proven track record of managing complex cross-functional programs with measurable business impact.
Excellent communication stakeholder management and problem-solving skills.
Proficiency with project management tools (e.g. Jira Smartsheet Asana)
Preferred Skills:
Experience with data analytics tools (e.g. Tableau Power BI).
Experience with banking software and hardware technologies.
As an NCR Atleos employee we provide you with several core benefits as std as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
familys lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
#LI-UB1 #Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Manager
Employment Type
Full-Time
