Senior Associate Researcher
Senior Associate Researcher
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Job Description
Join Chases Design and Customer Experience team to shape the future of banking through impactful user experience research. Collaborate with creative teams to deliver insights that drive meaningful improvements for millions of customers.
As an Experience Research Senior Associate in Design and Customer Experience you will scope and craft research strategy conduct research and deliver actionable insights on complex initiatives related to our Firmwide Core Deposit Platform Product. You will work as part of multi-disciplinary teamsincluding Product Designers and Content Designerscommitted to designing the future of banking. Your research will inform prioritization planning and design decisions ensuring customer needs are at the center of our product development.
Job Responsibilities
- Collaborate with design content and research team members to identify areas where user experience research can provide insight and impact; develop research roadmaps for core deposit platform offerings.
- Work cross-functionally with Product Managers Data Analysts and Engineers to inform prioritization planning and decisions.
- Lead the development and execution of research studies to gather insights on customer needs and preferences.
- Design administer and report on research studies producing materials such as research agendas discussion guides and generative exercises.
- Analyze and interpret qualitative and quantitative data providing actionable and easy-to-understand recommendations for user experience design.
- Capture findings and recommendations in compelling reports translating complex concepts into meaningful insights and visual frameworks.
- Support cross-functional Design Thinking exercises and contribute to product requirements specifying desired outcomes.
- Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
- Incorporate business understanding into research framing findings and recommendations.
- Support UX leads in improving research methodologies and developing knowledge in additional UX disciplines.
Required Qualifications Capabilities and Skills
- Bachelors Degree in a relevant research or design discipline (e.g. Interaction Design HCI Anthropology Cognitive Science) certification from a credible bootcamp or equivalent work experience.
- 4 years of experience or equivalent expertise in generative and evaluative user experience research using methods such as surveys interviews diary studies remote research and usability testing.
- Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations.
- Experience designing and implementing effective surveys and interviews with clear unbiased and relevant questions.
- Experience responding to changing research requirements.
- Prior experience collaborating within design teams and with cross-functional partners (Product Management Data Analytics Engineering).
- Strong communication skills and comfort presenting findings to multi-disciplinary teams and stakeholders.
Preferred Qualifications Capabilities and Skills
- Project planning and management skills.
- Understanding of Accessibility Guidelines and Inclusive Design practices.
Required Experience:
Senior IC
Employment Type
Full-Time
