Service Coordinator
Service Coordinator
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Job Description
Compensation for this role: $25.00 to $30.00
General Responsibilities
Maintain open communication lines with all working relationships
Follow up to ensure items for which the job is accountable are performed
Earn and maintain customer trust
Uphold the core values of the organization
Work well with others to accomplish the mission of the organization
Specific Responsibilities
Provide excellent customer service through communication scheduling and follow-through in line with core values of the organization
Coordinate schedule for service electricians and ensure provision required items to perform their role
Own and execute administrative tasks and event duties for the service department
Work Order Processing
Answer calls from customers on service line
Create work orders received from service line or pass information to Account Managers
Evaluate new work orders for completion and accuracy
Track deadlines and communicate with customers to schedule work in timely manner
Maintain scheduling board run weekly scheduling meeting and input assignments
Review previous days assignment statuses and notes and coordinate any outstanding items with Supervisors or Service Technicians or move to billing status
Answer calls from Service Technicians
Check and escalate or action internal feedback on daily basis
Update customer contact information as necessary
Maintain multiple customer portals
Order material equipment or subcontracting from vendors and coordinate delivery
Uphold Service Pledge and Work Order Process
Coordination and support to Service Electricians
Process departmental onboarding and offboarding of technicians and apprentices
Make updates to accounts for Field Connect Encore store etc.
Create and maintain new van binders as needed
Assign/request repairs for cell phones iPads and their software
Maintain Service Technician uniform inventory
Assist with vehicle fleet management assignments and spare van coordination
Create or edit and print panel schedules as requested
Record management and administrative needs
Create and update department documents and records
Process record and audit PTO requests for the department
Create on-call schedule and coordinate updates with on-call service
Miscellaneous office administration to support the department
Event planning
Plan weekly and monthly meetings including calendar invitations room reservations and catering
Request and make arrangements for safety iPad or other training as required
Plan and host annual department events
Plan quarterly office birthday celebrations and send cards to field personnel
Coordinate with Account Managers the distribution of holiday gifts and cards to customers
Other duties as may be assigned
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of:
Scheduling coordination
Spectrum or FieldConnect Software but not required
Microsoft Office products specifically Outlook PowerPoint and Excel
Soft skills and high emotional intelligence/control
Skill in:
Providing exemplary customer service
Scheduling and directing people
Anticipating needs of service department from a coordination standpoint
Decision making prioritizing service requests and making quick judgements
Time management problem solving multitasking forward thinking
Adapting to new and changing requirements environments and/or information
Estimating resources needed to complete required tasks
Business writing; effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
Establishing and maintaining effective working relationships with customers vendors consultants management and employees
Organizing work to accomplish tasks; prioritizing and reprioritizing to meet job needs
Ability to:
Think outside the box
Approach work with highly organized mindset
Track numbers and data
Stay focused in a high stress environment
Be a Team Player
Work well under pressure
REQUIREMENTS:
Previous experience in customer service scheduling or other coordination/administrative work will be highly regarded. High School Diploma Required.
Benefits of this role:
- Encore Electric provides excellent benefits for our employees including: medical dental and vision plans disability and life insurance employee-matched 401(k) paid time off (PTO) an employee assistance program that includes counseling legal and financial advice.
- Encore also provides a generous employee referral program and access to technical safety personal finance and leadership training through Encore University Encores in house training program.
Applications will close for this position on: November 1 2025 or until the role has been filled.
For questions regarding this role please contact:
To request an accommodation during the application process please contact .
Encore Electric Inc. is an EOE including disability/vets.
Required Experience:
IC
Employment Type
Full-Time
