Head of KYC

About

Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.

Its a missed opportunity. Business software shouldnt just record financial activity it should run it.

To learn more about us: About Swan ; Our story.

Job description

Were looking for a highly motivated and experienced Head of KYC to join our fast-growing team.

In this role you will lead a total team of 30 KYC Analysts (of which 8 are outsourced) and you will directly manage a group of 5-6 supervisors / managers with the team expected to grow as Swan continues to scale.

Reporting to our Operations C-level Officer youll work closely with our Head of Transaction Monitoring (also in the Operations department) and our Head of Fincrime (in the Risk department) to scale and strengthen our AML and Anti-Fraud operations. Youll play a key role in building a best-in-class team and ensuring our processes remain robust efficient and compliant as we grow.

Main Tasks

Team Management and Training:

• Lead a team of 30 Analysts with the team expected to grow.
• Oversee daily operations track KPIs and manage team workflows.
• Lead task planning and resource allocation.
• Jointly with your management team onboard and train new team members on KYC procedures and best practices.
• Provide continuous coaching and development support to the team.
• Ensure operational excellence through regular quality reviews and performance monitoring.
• Supervise and scale the outsourcing provider (8 resources at the moment)

Scale & Optimize:

• Addressing significant challenges related to scaling and optimizing current KYC processes workflows and tools while collaborating with product engineering operations risk & compliance and sales departments.
• Ensuring the implementation and enhancement of new processes fostering energy and momentum with various stakeholders to ensure consistent scalable operations.
• Developing and implementing processes to enhance the efficiency and accuracy of the Swan Anti-Money Laundering (AML) and Anti-Fraud system.
• Contributing to the maintenance and update of the operational procedures and documentation related to KYC and customer onboarding.
• Challenge Swans risk frameworks and contribute to improve the customer scoring engine.
• Accelerating our KYC Update efforts to renew the KYC of our existing customer base.
• Support the implementation of AI in the KYC workflows in a compliant way.

Production:

• Running quality controls.
• Addressing edge cases escalated by the team.
• Ensuring compliance with procedures internal policies and applicable legislation.

Preferred experience

Youre a great match if:

• You have significant experience as a Head of/Lead in the KYC/AML/Financial Security area. Experience in fintech payment banking or within a start-up/scale-up or fast-paced work environment would be a plus.
• You possess strong leadership and team management skills.
• You have a strong understanding of the AML-CTF regulatory framework.
• You enjoy streamlining internal processes to improve outcomes and scalability.
• Youre data-driven with strong analytical skills and attention to detail.
• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively.
• Youre proactive hands-on and love getting things done.
• Youre fluent in English
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other and we leave our egos at the door.

Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying!

Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.

When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Perks of being a Swanee:

• Holidays : 25 days RTT
• Meal Vouchers: We provide a Swile card to cover your meals on work days.
• Transport: Monthly mobility package for accordance with the company agreement for sustainable mobilities you can now use your mobility package to pay for alternative commuting modes.
• Health insurance (mutuelle): Alan. This is Swans health and welfare insurance.
• Sports: Thanks to our partnership with Classpass and Gymlib you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.
• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
• Offsite: Once a year we gather to reconnect deep-dive into big topics and relax.
• This isnt a perk it should be the rule but diversity and inclusion are important at Swan. Were working hard to get better every day.

Our values:

Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.

Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-min video call with our Talent Acquisition Manager to get to know you understand your career expectations and answer your questions
• An interview with Olivia our COO to dive deeper into your experience and alignment with our mission.
• A business case presentation & peer interview
• Final round of interviews with our Chief People Officer and a member of the Executive Committee.