Warranty & Parts Specialist - Sweden â Passenger Cars
Warranty & Parts Specialist - Sweden â Passenger Cars
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Job Description
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
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About BYD Sweden
BYD Sweden is the Sweden National Sales Company of BYD BV Europe and BYD Company Ltd a China-based company and a leading global supplier of green energy technologies. BYD Sweden offers a range of electric vehicles including all-electric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.
About the Role
As an Warranty & Parts Specialist you will be a crucial member of our Aftersales team combining responsibilities of both parts and warranty operations. You will ensure seamless processes and exceptional support to both customers and Service Providers in Sweden. Your focus will be on warranty validation parts procurement inventory control and data reporting all contributing to an efficient and customer-focused operation.
This is a unique opportunity to be part of a mission-driven company leading the transition to Zero Emissions transportation across Europe.
Key Responsibilities:
- Verify warranty reports and process reimbursements in line with policy.
- Analyze warranty data and generate regular reports for internal and external stakeholders.
- Handle abnormal warranty cases conduct audits and support ongoing improvements.
- Respond to inquiries and provide guidance to Service Providers regarding warranty policies.
- Manage physical warranty parts: audit store and coordinate disposal.
- Support and deliver on-site warranty training sessions with internal and external partners.
- Source and manage parts operation in Sweden together with the European head office and the Nordics warehouse.
- Raise purchase orders maintain accurate procurement records and monitor inventory levels.
- Coordinate parts booking (in/out) ensuring timely delivery to service partners.
- Respond to customer queries provide parts recommendations and manage pricing updates.
- Identify customer pain points and emerging demands to guide purchasing and supplier strategy.
- Collaborate closely with Finance for account reconciliation and payment accuracy.
- Monitor and report on monthly sales data to support strategic purchasing planning.
Warranty Operations
Parts Operations
Skills Qualifications and Experience Required:
- Bachelors degree in Engineering Business or a related field.
- Minimum 5 years of experience in parts procurement warranty or aftersales operations.
- High level of accuracy attention to detail and ability to prioritize under pressure.
- Customer-oriented mindset with a proactive and analytical approach.
- Proficient in Microsoft Office; experience with SAP and Warehouse Management Systems is an advantage.
Fluent in Swedish and English (spoken and written); Mandarin or other European languages are a plus.
We Offer:
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
If you align with our mission and have the skills we need apply to be our Warranty & Parts Specialist in Sweden today. Join us in our journey towards a sustainable future!
Location: Stockholm
Type of Employment: Full-time
Employment Type
Full Time
