Field Technical Support Rep
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Job Location:
San Antonio - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description:
Max bill rate including all fee : $30.54 /hr
** 16 hours per week/ 2 days a week**
Job Description for the IT Walk- UP Support Specialist:
Responsibilities:
Provide on-the-spot technical support to employees who visit the IT walk-up desk.
Troubleshoot and resolve hardware software and network issues.
Assist with the setup and configuration of new devices and applications.
Maintain accurate records of support requests and resolutions.
Collaborate with other IT team members to ensure timely and effective problem resolution.
Educate employees on best practices for using technology and software.
Perform routine maintenance and updates on IT equipment.
Ensure compliance with company IT policies and procedures.
Provide on-site field support to customers including installation servicing and repairing systems and equipment.
Verify and approve operational quality of system equipment.
Resolve customer issues in the areas of hardware installation repair upgrade and maintenance.
Assist in investigating and resolving complex installations and maintenance matters of significance.
Instruct customers in the operation and maintenance of systems/equipment.
Ensure issues are referred to the appropriate personnel/service areas for follow-up testing and troubleshooting.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Perform analysis and prepare reports on system problem trends and issues.
Troubleshoot user accounts.
Understand SCCM VPN Azure O365 Windows 10 & 11.
Requirements:
2-3 years of experience in IT support or a related field.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common office software and applications (e.g. Microsoft Office Google Workspace).
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
Other Qualifications:
An advanced degree in a relevant field is a plus.
Wiliness to work onsite on Augusta GA
Candidates must be authorized to work in United States without the requirement of sponsorship.
Background Check Required
** 16 hours per week/ 2 days a week**
Job Description for the IT Walk- UP Support Specialist:
Responsibilities:
Provide on-the-spot technical support to employees who visit the IT walk-up desk.
Troubleshoot and resolve hardware software and network issues.
Assist with the setup and configuration of new devices and applications.
Maintain accurate records of support requests and resolutions.
Collaborate with other IT team members to ensure timely and effective problem resolution.
Educate employees on best practices for using technology and software.
Perform routine maintenance and updates on IT equipment.
Ensure compliance with company IT policies and procedures.
Provide on-site field support to customers including installation servicing and repairing systems and equipment.
Verify and approve operational quality of system equipment.
Resolve customer issues in the areas of hardware installation repair upgrade and maintenance.
Assist in investigating and resolving complex installations and maintenance matters of significance.
Instruct customers in the operation and maintenance of systems/equipment.
Ensure issues are referred to the appropriate personnel/service areas for follow-up testing and troubleshooting.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Perform analysis and prepare reports on system problem trends and issues.
Troubleshoot user accounts.
Understand SCCM VPN Azure O365 Windows 10 & 11.
Requirements:
2-3 years of experience in IT support or a related field.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common office software and applications (e.g. Microsoft Office Google Workspace).
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus.
Other Qualifications:
An advanced degree in a relevant field is a plus.
Wiliness to work onsite on Augusta GA
Candidates must be authorized to work in United States without the requirement of sponsorship.
Background Check Required
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Additional Details
- Note: : OT/DT factors are set at legal standards - DO NOT edit these factors
- Location Category : Customer Site
- Overwrite payment terms : N/A
- CATW : No
- Dress Code : Business Casual
- Work On Site Required : Yes
- Client Interface Required : Yes
- Overtime Required : No
- Delivery country : US
- Dual Assignment : No
- CW Policy Exception Number : Required if Dual Assignment is Yes
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
