NJTransit 3rd Shift Desktop Engineer Nights
NJTransit 3rd Shift Desktop Engineer Nights
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Job Description
This is a fully remote role providing level 1 & 2 support for users troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
Troubleshoot Desktop LAN server wi-fi and connectivity issues.
Utilize ticketing system to track email submissions and managing phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other employees on interdepartmental projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
College degree and/or 4-6 years experience providing end user support
Ability to help employees solve hardware and software problems and fulfill requests.
Experience with Windows Active Directory& Office 3NA.
Experience troubleshooting network issues in large office /Enterprise setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP DNS LAN WAN and other common networking concepts.
Strong customer service and communication skills.
Experience taking user calls utilizing an IVR system preferably Avaya.
Must be able to cover one weekend shift and holidays that land on your coverage days.
Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges & escalations is a plus.
MDM experience specifically Airwatch is a plus.
Required/Desired SkillsEmployment Type
Full-time
