Customer Service

Salinas Victoria - Mexico

Monthly Salary: Not Disclosed

Posted on: 16-09-2025

Vacancies: 1 Vacancy

Job Summary

Customer Service

Job objective:
Responsible for providing customers with services such as order entry inquiries product advice complaint handling and other customer service to enhance the company's image and increase customer satisfaction.

Requirements:

Completed bachelor's degree.
Marketing management or other related areas related administration.
Advanced English.
1 year or more of relevant work experience.
Knowledge of marketing-related businesses.
Familiarity with business processes and product knowledge.
Proficiency in Office software.
Proficiency in the use of information systems.

Responsibilities:

Sign sales orders with customers in accordance with the sales contract organize the review and issue orders.
Send order reviews to the logistics and production departments in a timely manner and follow up on the procurement of raw materials and production planning.
Monitor and inspect the production process to ensure timely delivery and order quality.
Monitor that orders production and shipments in your area of responsibility are carried out as scheduled. If there are any anomalies communicate them and coordinate with the customer in a timely manner.
Receive and respond to customer inquiries comments and complaints related to after-sales services record them in a timely manner and coordinate with the relevant departments or individuals to resolve them.
Conduct regular follow-up visits to customers in the area to learn about their experience and new needs keep records of these visits and provide regular feedback to superiors.
Conduct customer satisfaction surveys in the relevant area summarize statistical data and present it to superiors.
Manage the customer portal and customer scorecard.
Manage classify and file sales contracts and other customer documents and information for the area under your responsibility.
Submit relevant weekly monthly quarterly and annual reports ensuring timeliness and accuracy.
Follow up reconcile and issue invoices for accounts receivable in accordance with the monthly collection plan.
Remind and follow up on past-due accounts receivable.
Complete other tasks assigned by management.

Skills

Sales, Marketing , Business processes, Advanced English, Invoices

Customer Service Job objective: Responsible for providing customers with services such as order entry inquiries product advice complaint handling and other customer service to enhance the company's image and increase customer satisfaction. Requirements: Completed bachelor's deg...

Customer Service

Requirements:

Completed bachelor's degree.
Marketing management or other related areas related administration.
Advanced English.
1 year or more of relevant work experience.
Knowledge of marketing-related businesses.
Familiarity with business processes and product knowledge.
Proficiency in Office software.
Proficiency in the use of information systems.

Responsibilities:

Sign sales orders with customers in accordance with the sales contract organize the review and issue orders.
Send order reviews to the logistics and production departments in a timely manner and follow up on the procurement of raw materials and production planning.
Monitor and inspect the production process to ensure timely delivery and order quality.
Monitor that orders production and shipments in your area of responsibility are carried out as scheduled. If there are any anomalies communicate them and coordinate with the customer in a timely manner.
Receive and respond to customer inquiries comments and complaints related to after-sales services record them in a timely manner and coordinate with the relevant departments or individuals to resolve them.
Conduct regular follow-up visits to customers in the area to learn about their experience and new needs keep records of these visits and provide regular feedback to superiors.
Conduct customer satisfaction surveys in the relevant area summarize statistical data and present it to superiors.
Manage the customer portal and customer scorecard.
Manage classify and file sales contracts and other customer documents and information for the area under your responsibility.
Submit relevant weekly monthly quarterly and annual reports ensuring timeliness and accuracy.
Follow up reconcile and issue invoices for accounts receivable in accordance with the monthly collection plan.
Remind and follow up on past-due accounts receivable.
Complete other tasks assigned by management.