Lead Sales Operations Consultant
Lead Sales Operations Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and experienced Lead Sales Operation Consultant to join our Frontline Readiness team. You will have strong project management skills direct experience in process improvements excellent verbal and written communications skills and a track record of delivering multiple short-term projects to improve the customer experience.
In this role you will support the ongoing communications processes and projects for a large vended and internal customer facing sales and customer support organization. This is a highly collaborative and visible role focused on quick delivery of impactful results.
You will find this an exciting opportunity to join a customer centric organization supporting our goals of building a superior fiber data and communication network.
As a Lead Sales Operations Consultant your your duties and responsibilities will include:
- Work with cross-functional teams to identify communication improvements and implement innovative customer focused solutions
- Document and communicate processes to a geographically diverse sales organization including call center door to door and partner locations
- Develop and delivery training and process materials
- Communicate project status risks and issues to stakeholders project sponsors and leadership teams
- Provide requirements and ongoing support for a new suite of customer relationship management systems. Document prioritize and escalate system problems and enhancement opportunities.
- Collaborate with sales leaders IT teams marketing and other customer facing groups to ensure alignment of project and program objectives to deliver overall business goals
- Effective use of project management and communication tools including Service Now Asana and Microsoft
Qualifications :
WHAT IT TAKES TO CATCH OUR EYE
- Bachelors degree in business management or a related field
- Relevant experience supporting a customer focused organization in driving quality improvements.
- 5 years of experience in project management with a focus on sales operations
- PMP Agile or Lean experience preferred.
- Ability to work in a delivery focused environment with multiple stakeholders and competing priorities.
- Excellent communication organization and collaboration skills
#LI-SS1
Additional Information :
WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Direct Sales
- Door-to-Door Experience
- B2B Sales
- Customer Service
- Communication skills
- Basic Math
- Retail Sales
- Analysis Skills
- High-end Sales
- Outside Sales
- negotiation
