Help Desk Technician - hybrid

Hackensack, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 16-09-2025

Vacancies: 1 Vacancy

Job Summary

Our client a regional law firm is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware software and mobile devices supporting video conferences via Teams and Zoom maintaining equipment inventory and documenting all activity in the firms ticketing system.

Key Responsibilities:

Provide day-to-day support for desktops laptops printers and mobile devices.
Troubleshoot Microsoft Windows 11 Microsoft 365 (Outlook and Word) and iManage (strongly preferred).
Support video conferencing technologies (Teams Zoom).
Maintain and track equipment inventory.
Document support activities and resolutions in the ticketing system.
Travel periodically to other firm offices and for office buildouts/expansions.
Provide occasional shift coverage or extended hours as needed.

Qualifications:

Excellent written and verbal communication skills with strong interpersonal ability.
Aptitude for learning new tasks and adhering to established procedures.
Strong documentation skills; ability to work both independently and in a team environment.
Prior experience in a law firm or professional services environment preferred.
Associates or Bachelors degree in Information Systems or related field or equivalent work experience preferred.

This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative fast-paced environment.

We are currently on a hybrid work schedule 3 days in the office and 2 days at home. This is subject to change. The expectation is that we will be in the office as needed and adjust our schedules accordingly. This is a non-exempt position (eligible for OT)

Full benefits

Please make sure they are within driving distance and have reliable transportation (this is not commutable by public transportation)

Please only share candidates with VERY stable backgrounds - no temp/freelance/contract-focused resumes

Our client a regional law firm is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware software and mobile devices supporting video conferences via Teams and Zoom maintaining equipment inventory and docu...