Program Specialist
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Job Location:
Tacoma, WA - USA
Yearly Salary:
$ 48000 - 67000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Program Specialist contributes to revenues profit client strategy and client retention. They will support strategy operational initiatives and growth as defined by their leaders. Reporting to the Program Manager and serving as a member of the operations team of PeopleScout the Program Specialist will provide operations support to the MSP (Managed Services Provider) division. This role is responsible to support the PeopleScout strategic business plan targets for both sales growth and segment profit contribution.
Responsibilities:
ClientDelivery
- EnsurethatallcustomersderivemaximumvaluefromtheirrelationshipwithPeopleScout.
- Getsfirst-handcustomerinformationandusesitforimprovementsinproductsandservices.
- Collaboratewiththeoperationalteamtoensurethatwhendisruptions/issuesoccurinservicedeliverythesesituationsareresolvedquicklytowinrepeatbusiness.
- Supportrevenuegrowthobjectivesforastrategicportfolioofaccountsbyhandlingclientneedstoensuresatisfactionandretention.
- EnsurethatwearemeetingorexceedingclientsatisfactionexpectationsandSLAs.
OperationalProcesses
- Managestacticalrelationswithsuppliersactsasaliaisonbetweenthecustomersandsuppliersseniormanagement.
- Supportsmanagersthroughthetalentacquisitionprocessincludingselectiononboardingandassignmentprocess.
- Supportsmanagersthroughthereqfulfillmentprocessandactsasabusinessadvisortoidentifyandimplementimprovements.
- Utilizesprogrammanagementskillsofcommunicationpresentationtimemanagementorganizationandplanningtosuccessfullyachieveprogramgoalsandobjectives.
- .
Planning
- Contributetodevelopmentandformulationoflongandshort-rangeplanningpoliciesprogramsandobjectiveswiththeleadershipteam.
- Searchforopportunitiestobecreativeimproveandgrowthebusiness.
- WorkinpartnershipwithotherTrueBluebrandstoachieveand/ormaintaindominantpositionswhereapplicable.
- Partnerswithaleaderandallocatesjobresponsibilitiesensurestrainingofnewresources
- SupportsImplementationforprogramstaffingoperationalprocessesandresourcetrainingthe(responsibleforbeingoneverycallwhileimplementationprocessisbeingconductedtoensureasuccessfulimplementationiscompleted).
Leadership
- Actswiththebestinterestsandperspectivesofthetotalenterpriseinmind;avoidsnarrowbusinessunitfunctionalorteaminterestsinfavorofdoingtherightthingfortheenterprise
- .
- Encourageacultureofcreativityandcontinuedorganizationallearning.
Qualifications:
Bachelors degree or equivalent experience
Minimum of 1 years of work experience within a Managed Services Provider environment
Recruiting and/or staffing experience preferred
VMS experience preferred but not required (Fieldglass Beeline Simplify IQNavigator Elevate)
Knowledge & Experience:
Demonstrated ability to consistently meet or exceed metrics.
A good working knowledge of P&L management.
Strong organizational skills with exceptional attention to detail.
Analytical mindset with the ability to interpret data and drive insights.
Capable of working effectively both independently and as part of a collaborative team.
Ability to make well planned clear and concise communications and to uphold the necessary supporting actions through to completion of action plans.
Salary Range:
The salary for this position is anticipated to range between $48000 and $67000 annually.
Pay is based on qualifications necessary for the position including experience training and other considerations permitted by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.
Benefits and Well-Being:
We offer a competitive benefits package including 6 paid holidays 1 paid floating holiday and up to 20 days of Paid Time Off per year Medical/Dental/Vision insurance Company-matching 401(k) and Employee Stock Purchase Program in addition to other programs and perks. More details about our benefits can be found by copying and pasting this URL into your browser: Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process please contact your Recruiter directly Employee Relations at or 1-. TrueBlue Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MS ... View more
