Sr. Specialist, Customer Solutions
Sr. Specialist, Customer Solutions
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Summary of the Job:
About This Role:
1. Answer incoming phone calls in a timely manner & scan and index file information into Sentry File
2. Provide requested account information answer general customer service questions and resolve account issues on accounts not related to collection or legal activity in accordance with DFS policies and procedures.
3. Provide payoff calculation information credit references enter telephone payments in a timely and accurate fashion in accordance with DFS policies and procedures.
4. Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases enter insurance mail and scan required proof of insurance in accordance with DFS policies and procedures.
5. Process UCCs including amendments continuations requesting/obtaining drivers licenses terminations lien searches and partial releases and then document UCC information in InfoLease or Rapport scanning any necessary copies into Sentry File for future use or retrieval.
6. Other duties and projects as assigned.
7. Exhibits professional behavior conscientious about punctuality & attendance demonstrates strong commitment to customer service and promotes positive working relationships.
8. Understands and adheres to all company policies laws and regulations applicable to the role.
The Ideal Candidate for This Role:
Required:
- High School Graduate or Equivalent
- Strong Communication & Interpersonal skills
- Pleasant demeanor
- Ability to Multi-task
- High attention to detail
- Familiarity in navigating a PC Word & Excel
Preferred:
- Bachelors Degree in Business Ag Business or related field
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation mentorship and a vibrant culture where ideas flow freely and relationships flourish. As part of our team youll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: obtain compensation and benefit information related to this specific role e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Senior IC
Employment Type
Full-Time
