Manager - Retail
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
With venues in 74 countries including 183 cafes 27 hotels and 12 casinos Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar Hard Rock owns the worlds most valuable collection of music memorabilia which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns operates and franchises Cafes across Europe Asia and the Americas as well as owns licenses and/or manages hotel/casino properties worldwide. Destinations include the companys two most successful Hotel and Casino properties in Florida both owned and operated by HRI parent entity The Seminole Tribe of 2018 Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit .
Responsibilities
This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital.
- People - To provide a positive employee life cycle for all staff members during their tenure with Hard Rock.
- Guest Experience - To provide an authentic experience that rocks for Hard Rock guests by ensuring that the retail business is visually inviting maintains the proper inventory and provides amplified service.
- Profit - To operate a financially profitable retail business operation.
- Sales - To grow the business by using innovative sales and marketing concepts.
- Coordinate operations between departments.
- Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
- Present a professional image to employees guests clients owners and investors.
- Attend client functions and designated parties to provide support ensure guest satisfaction and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships within the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE EDUCATION AND CERTIFICATIONS
- Proven track record of managerial success in a fast paced environment by possessing the experience ability and knowledge to move the business forward financially while focusing on human capital.
- Proven track record of making high quality decisions and the ability to make complex decisions.
- Applicable standard of education is required.
SKILLS
- Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
- Adherence to health/safety and food safety regulations.
- Must possess strong communication and listening skills excellent speaking reading and writing.
- Comprehend and use technical or professional language either written or spoken to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.
- Multiple language abilities a plus fluency in English required.
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing walking kneeling bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms hands and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity hand-eye coordination and ability to work with hand above shoulders.
- Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat cold chemicals and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Disclaimer
While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Sales Experience
- Forklift
- Customer Service
- Store Management Experience
- Management Experience
- Retail Sales
- Merchandising
- Sales Management
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Hard Rock is a global leader in entertainment, gaming, and hospitality. Come together at our hotels, cafes, casinos, and shops to create unique experiences
