Program Specialist, ACO REACH
Program Specialist, ACO REACH
Posted on :
15-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-09-2025
Job Description
Reporting directly to the ACO REACH Program Manager the Program Specialist will be a pivotal contributor to the operational excellence and strategic growth of our ACO REACH initiatives. This role is responsible for the intricate management and refinement of core program processes ensuring seamless execution across all facets of ACO REACH. The Specialist will play a key role in analyzing program performance identifying opportunities for optimization and collaborating with diverse internal teams to implement innovative solutions that enhance engagement and outcomes within the ACO REACH framework. This position is central to translating strategic vision into operational reality driving the continuous improvement and successful scaling of the ACO REACH program.
Primary Duties:
- Working and supporting day-to-day ACO REACH processes and operations:
- Manage Zendesk incoming/outgoing communications for the ACO REACH team responsible for all zendesk tickets escalating tickets as needed to the appropriate person/team.
- Finding and building out solutions in for any ACO REACH process and operations needs (Growth SVA Contacts Practice lists Provider lists CMS tickets ect.)
- Utilizes Medicare reports from 4i (quality financial claims reduction files SVA response files) to generate reports so actionable insights and opportunities for improvement can be identified.
- Utilizing reports calendars and internal tools (Tabelau Snowflake) to build out internal and external decks for Contract and Resource Meeting and Performance and Resource Meetings
- Responsible for utilizing insights opportunities and calendars to draft and maintain Aledade ACO REACH newsletter and maintaining distribution list
- Manage the Beneficiary Zoom Voicemail for the ACO REACH team ensuring that beneficiaries questions are answered and logged for tracking and documentation purposes in
- Serve as a trusted planner organizer and executor for the ACO REACH team:
- Planning in based on the ACO REACH calendar distributed by CMS so all deadlines are scheduled and met both internally and externally.
- Maintain ACO REACH google drive folders prioritizing organization and appropriate access
- Thought partner in opportunities for ACO REACH process development needs or gaps
- Can provide suggestions and recommendations to ambiguous problems that align with program goals
- Critical thinker ability to move work forward without clearly defined or outlined next steps
- Act as a researcher and advisor for the ACO REACH teams special projects and cross-functional initiatives:
- Contribute to broader interdepartmental projects/meetings
- Field Team Trainings support inbound questions
- Project Turnkey support and coordination
- Communicate statuses on operations and keep stakeholders informed on any progress and roadblocks
- Implementation plans communications and rollout of approved necessary BE/BEIs (Telehealth)
- Provide details and insights during ACO REACH team meetings based on CMS ACO REACH newsletter with emphasis on communicating when reports and funds are expected to be released upcoming changes within the program and important deadlines
- Work across departments to collect and submit SDOH data to CMS utilizing the CMS approved PRAPARE tool
- Serve as a resource to the PTS team to assist in addressing practice needs tied to ACO REACH operations
Minimum Qualifications:
- Bachelors degree in a relevant field
- 3 years of progressive healthcare experience
- Thrives in a fast-paced environment and manage multiple priorities
- Familiar with project management tools such as
- Experience in data analytics using Excel or Google Sheets
- Willingness to travel as needed to Aledades headquarters and other offsite meetings
Preferred Qualifications:
- Knowledge of CMS VBC programs
- Can effectively adapt communication style based on audience needs
- Frequently and effectively collaborates cross functionally
- Exceptional written and verbal communications skills
- Snowflake experience
- Tableau experience
- Self-starter with strong interpersonal skills
- Proven ability to coordinate and facilitate new ideas into action while collaborating across multiple dynamic projects and teams
Physical Requirements:
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at Experience:
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Employment Type
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