Expert Product Owner (m/f/d)
Expert Product Owner (m/f/d)
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Salary Not Disclosed
1 Vacancy
Job Description
Your Tasks
- Ownership of product vision and roadmap for telephony systems bots and AI solutions
- Management and prioritization of product backlog and user stories
- Translation of business needs into functional and technical requirements
- Collaboration with stakeholders development teams and vendors
- Supervision of solution delivery testing and rollout
- Definition of KPIs and monitoring of solution performance
- Evaluation of new technologies and market trends for customer care
Your Profile
- University degree in Business Administration Computer Science Information Systems or related field
- Several years of experience in Product Management Product Ownership or Customer Care Technology
- Proven expertise in telephony systems conversational bots and AI platforms
- Strong knowledge of customer care processes and omnichannel engagement
- Experience with agile methods and tools (JIRA Confluence Azure DevOps)
- Excellent communication and stakeholder management skills
- Strong analytical and strategic thinking with hands-on delivery approach
About Us
Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence innovation and digital transformation to ensure seamless interactions.
Additional Benefits
Job Infos
Location:Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ - Customer Experience & Customer Care
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Employee
Recruiter:Lea Ellerich
Recruiter:Lea Theresa Ellerich
Employment Type
Full Time
