Event and Reservation Services Manager

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Job Profile:

Position Summary:

The Event and Reservation Services Manager directs daily operations of events including monitoring the budget and ensuring that operations run efficiently economically and in line with department goals and policy.

Key Job Responsibilities:

• Identifies proposes and implements new or revised unit operational policies and procedures

• May exercise supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Establishes and sustains relationships with internal and external stakeholders

• Establishes and executes day-to-day operational functions and goals of events to align with existing strategy

• Monitors the budget and approves expenditures

Responsibilities:

• Communicate with customers to determine event details and requirements evaluate requests recommend service plans and pricing and provide status updates

• Schedule logistics and secure resources for all aspects of events including space vendors and staff and coordinate details and resolve operational issues

• Monitor and process event related transactions and event data and records

• Greet customers/guests assist with registration answer questions and refer complex issues to appropriate entities

• Manage reservation software program

• Assist with development and implementation of menu item services and presentations to meet customer needs and industry standards.

• Set up install adjust and connect audio visual lighting and computer equipment in various environments for events or meetings according to established requirements and requests.

• Supervise coach mentor student staff in their various duties.

• Manage staging and rigging equipment power cord distribution assemble sound systems ensure all features meet safety standards.

• Identify propose and implement new or revised unit operational policies and procedures.

• Monitor the budget and approve expenditures.

• Establish and sustain relationships with internal and external stakeholders.

What Youll Need to Succeed:

• Bachelors degree in hospitality business business management or related field OR 3 years experience in a hospitality/event services field.

• Hospitality or office administration experience.

• Demonstrated ability to provide outstanding customer service; including active listening empathy clear communication problem-solving and the ability to handle difficult situations calmly and professionally.

• Experience managing a mid-scale budget.

Why Its Great to be a Pioneer:

The University of Wisconsin-Platteville founded in 1866 offers 47 baccalaureate and 10 masters programs. It possesses institutional strengths in middle level education engineering industrial technology agriculture criminal justice and business. The campus is located in Southwest Wisconsins largest and most historic community. The region offers excellent school systems high quality medical and hospital facilities outstanding recreational opportunities and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois Iowa and Wisconsin.

Take a virtual tour of our campus!

Application Deadline:

Applications must be submitted through our online applicant portal.To ensure full consideration applications must be received by September 22 2025. Applications will be accepted until the position has been filled.

How to Apply:

The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications

• A current resume

• Contact information (name telephone number and email address) for 3 professional references.

• Additional documents as needed

For questions regarding this position please contact:

Crystal Mergen

Equal Employment Opportunity:

The University of Wisconsin-Platteville is committed to recruiting supporting and fostering a diverse inclusive and civil community of outstanding faculty staff and students and is an AA/EEO Employer. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women racial minorities persons with disabilities disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination an environment that fosters mutual respect recognizes the dignity and worth of all people and promotes to the fullest equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998 the University of Wisconsin-PlattevilleAnnual Security & Annual Fire Safety Reportis available for review. Call the UW-Platteville Campus Police Office at608.342.1584for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released.See Wis. Stat. . 19.36(7).

EEO Statement:

Qualified applicants will receive consideration for employment without regard to color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.

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