Windows Client Engineer, Region Service Corporate Infrastructure (RSCI) Team

Do you love decomposing problems to develop products that impact millions of people around the world Would you enjoy identifying defining and building software solutions that revolutionize how businesses operate

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Windows Client Systems Engineer with a deep knowledge of Windows desktop services including virtual desktops and infrastructure.

Our mission is to deliver robust highly available and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated engineer to deliver results for our customers.

This is a hands-on position where your daily role will maintain and enhance existing services including Windows build / deployment capabilities fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a lifelong learner embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. A successful Windows Client Engineer will drive the design and implementation of new services find ways to improve and automate our existing services and provide escalation and mentoring for junior team members.

If Arlington VA (HQ2):

This role will sit in our new headquarters in Northern Virginia where Amazon will invest $2.5 billion dollars occupy 4 million square feet of energy efficient office space and create at least 25000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates public transportation improvements and new access to Reagan National Airport.

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
- Provide first line of support to the IT Service Desk Team
- Operations and Maintenance of RSCI infrastructure to include virtual physical hardware.
- Security compliance to include hardening/patching of OS and desktop applications.
- Manage server metrics and monitoring services.
- Creates and updates system documentation for engineering operations and support teams.

A day in the life
Why AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences and conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


About the team
We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

- Associates degree or above or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- Five (5) years supporting Windows family of operating systems to include four (4) of the following ten (10) core competencies: AD DHCP DPM Powershell Email workflow SCCM SCOM Win OS DNS and disaster recovery/business continuity
- Knowledge of networking basic skills and troubleshooting
- Demonstrated ability to script in the Windows environment using PowerShell or Python.
- Experience administering maintaining and operating Active Directory Windows based networks
- Current active US Government Security Clearance of TS/SCI with Polygraph

- Eight (8) years supporting Windows family of operating systems to include four (4) of the following ten (10) core competencies: AD DHCP DPM PowerShell Email workflow SCCM SCOM Win OS DNS and disaster recovery/business continuityDemonstrable track record dealing w/ ambiguity prioritizing needs and delivering measurable results.
- Clear verbal and written communication skills necessary to create and collaborate with others with regard to technical documentation such as: Standard Operating Procedures Run-books Job Sheets.
- Associates Degree or Higher in Computer related field.
- Current Cloud or GICSP or GSEC or SSCP certification
- Experience with PowerShell (preferred) Python Ruby or Java
- Excellent problem solving skills with a strong attention to detail
- Meets/exceeds Amazons leadership principles requirements for this role
- Meets/exceeds Amazons functional/technical depth and complexity for this role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105200/year in our lowest geographic market up to $216500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.