Manager Referral Coordination Center-CNY

Life at Healthy Alliance

At Healthy Alliance our purpose is to improve health and empower communities facing barriers. Every community has its own needs affecting the health of those who live learn work and play within them. Our network brings together organizations big and small to coordinate and collaborate so that all communities have reliable access to the resources they need. Why Because every New Yorker deserves the same opportunity to be healthy.

Designated as the Social Care Network (SCN) Lead Entity for the Capital Region Central NY and North Country under New Yorks 1115 Waiver Amendments SCN & Health-Related Social Needs (HRSN) Program we are responsible for ensuring that there is a seamless consistent end-to-end process for screening navigation and the delivery of services including food housing and transportation to thousands of Medicaid Members. Transformative in nature this novel Program will further sustain our vision of cultivating a world wherein everyone has a fair and just opportunity to be as healthy as possible.

As a 2019-2024 Albany Business Reviews Best Places to Work and a 2021-2025 Modern Healthcares Best Places to Work in Health Care award recipient we strive to maintain a culture wherein high-performing mission-driven team members collectively work toward better health for all. Dedicated to promoting a culture built upon autonomy mastery and purpose we believe our differences in strengths and perspectives play an integral role in propelling us forward while our core values ground us serving as the common thread that unites our team.

Why You Should Join Healthy Alliance

We offer amenities professional development opportunities events and programming that support the interests of our teams while expanding and enriching our culture. Some of the benefits you can expect when you join Healthy Alliance include:

• Competitive compensation package
• Comprehensive insurance benefits available the 1st of the month after hire including but not limited to medical dental and vision group short-term disability and life insurance with buy-up options flexible spending and HSA company-contributed accounts and more
• 401K with a company match
• Unlimited paid time off after 90 days of employment
• Company-sponsored training and certification opportunities
• Remote employer with flexible work schedules
• A workplace that values safety respect employee engagement recognition and diversity
• Salary range: $68800 -$79120 per year commensurate with experience

Who You Are

The Manager Referral Coordination is responsible for managing the overall performance and the day-to-day operations of Healthy Alliances Referral Coordination Center. This position is the primary point of operational contact for the Referral Coordination Center and contributes to the overall health growth and optimization of the Healthy Alliance Social Care Network.

We are looking for someone in Central New York.

What Youll Do

• Oversee daily functions of the Referral Coordination Center (RCC) by responding to RCC inquiries in a timely manner coordinating with other internal teams as needed while always striving to provide an exceptional customer service experience.
• Support Navigators and Social Care Managers by providing oversight of their day-to-day activities including the end-to-end process for HRSN screening navigation and the delivery of Enhanced HRSN Services.
• Ensure Navigators and Social Care Managers adhere to established operational workflows and Network Standards.
• Regularly monitor referrals using the IT and data platforms as well as other sources to provide feedback to direct reports and offer support to improve outcomes as needed.
• Monitor and manage productivity expectations of the RCC team.
• Contribute to RCC team meetings and provide RCC leadership at other internal and external meetings as required.
• Oversee the creation/editing/updating/approval/maintenance of RCC department manual to include workflows policies and procedures.
• Monitor regional quality standards in accordance with the organizations quality program and the SCN & HRSN Program guidelines.
• Contribute to regional performance improvement efforts alongside other members of the Management team.
• Provide feedback to the Director Referral Coordination about regional service gaps to ensure the network can adequately meet the demands for social care services and provide sufficient service choices to community members.
• Collaborate with outside networks as assigned.
• Partner with members of the Performance team to help support partner use of the platform and optimization of workflows that support adherence to Network Standards and Healthy Alliances Quality Program.
• Analyze referral quality data using different data sources to identify network and partner trends and opportunities and provide recommendations for improvement.
• Work closely with the Director Referral Coordination to identify and escalate opportunities for improvement within the organization and offer proposed solutions to optimize the performance of the RCC.
• Strictly adhere to Network Standards and strive to meet or exceed team goals metrics and KPIs.
• Inform the Navigators and Social Care Managers of organizational updates.
• Perform individual performance reviews providing the Navigators and Social Care Managers with ongoing feedback regarding their performance goals milestones and growth opportunities.
• Coach the Navigators and Social Care Managers on achieving personal/team/organizational goals work performance objectives and setting milestones for professional development.
• Maintain current knowledge and understanding of Medicaid and local transformation including New York Health Equity Reform (NYHER) SCN Program triple aim and value-based contracting.
• Demonstrate commitment to the values of diversity equity and inclusion.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

What Youll Need

Education

• Bachelors degree required. Equivalent work experience in a related field may be considered in lieu of degree requirements.

Professional Work Experience

• Minimum 2-5 years professional experience required in management supervision care coordination or community relations required (5 years preferred).
• 2-5 years of experience in a social care environment or equivalent background with a strong understanding of social drivers of health.

Knowledge Skills and Abilities

• Strong and effective verbal and written communication skills.
• Knowledge of community social care resources.
• Excellent time management skills with the ability to manage multiple tasks.
• Perform all work in accordance with Healthy Alliance core competencies and values.
• Effective problem solving and ability to analyze and use data for decision making.
• Ability to build support and maintain successful teams.
• Physical abilities: sedentary work that primarily involves sitting/standing use of typical office equipment such as a computer laptop and cell phone. May include light work that includes moving objects up to twenty (20) pounds independently or with assistance.

Your next career opportunity is at Healthy Alliance!

Physical Requirements

This position involves sedentary work that primarily involves sitting/standing use of typical office equipment such as a computer laptop and cell phone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to

Privacy Requirement

This job function involves potential access/interaction with protected health information. Position will be required to abide by company policies and procedures that support federal state and local HIPAA regulations. Any violations will be subject to company policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an At-Will Employer.