Financial Services Officer - Polaris P/T

Fort Worth, TX - USA

Hourly Salary: USD 15 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

United Texas Credit Union is looking for a Financial Services Officer to join our team in our Polaris office. This person will drive member satisfaction by fielding inquiries addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a member-first mindset and aims to deliver high-quality service in every member interaction.

Responsibilities:

Consult on member success - Advise members on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to members is accurate up-to-date and strategic.
Track interactions in CRM - Record member interactions in internal system for cross-functional awareness and relationship development.

Requirements:

Bachelors degree or equivalent
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting members with above and beyond service
Excellent time-management and prioritization skills
Familiarity with CRM system

Thank you for your interest in employment with United Texas Credit Union!

Our employees are both challenged and rewarded daily. If you have a genuine desire to help others you would be a great fit! We are driven to hire and retain people dedicated to delivering outstanding member service. We currently employ over 65 professionals in numerous fields of expertise. We offer a competitive pay andbenefits package ongoing training and development and a work environment that exemplifies our T.E.A.M. core values. If youre ready to join our team we strongly encourage you to apply online and upload your resume.

Required Experience:

Intern