Manager, Application and Infrastructure Operations

Requisition ID: 235057

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Global Identity & Access Management (GIAM) Engineering team is responsible for the integration of our established security controls pertaining to Identity and Access. The IAM Operations Manager is responsible for ensuring robust security and effective access control within the this role you will lead the operations team in managing identity and access management (IAM) processes upholding compliance with security policies and resolving access-related issues. Key responsibilities include overseeing code deployments outside regular business hours serving as the primary escalation contact during pager duty and collaborating with multiple teams to facilitate secure and efficient access to resources.

Is this role right for you In this Role you will:

• Identity and Access Management (IAM) Operations: Oversee the lifecycle of user identities and access permissions including the creation modification and deactivation of accounts. Maintain and enforce role-based access control (RBAC) policies and implement secure authentication protocols to ensure appropriate access across systems.
• Access Monitoring and Security Auditing: Conduct regular reviews and audits of user access to applications infrastructure and data to identify anomalies and potential security risks. Lead investigations into access-related incidents and ensure timely resolution in collaboration with cybersecurity teams.
• Compliance and Policy Enforcement: Ensure operational adherence to internal security policies regulatory requirements and industry best practices related to IAM. Support the development implementation and enforcement of governance policies and standards across the infrastructure environment.
• Technical Support and Issue Resolution: Provide expert-level support for access-related issues serving as a point of escalation for complex IAM problems. Collaborate with cross-functional IT teams to troubleshoot and resolve technical challenges affecting user access and system integrity.
• System Administration and Infrastructure Enhancement: Manage the configuration maintenance and optimization of IAM systems and infrastructure components. Drive the implementation of new features and updates through the organizations CI/CD pipeline ensuring minimal disruption and alignment with operational goals.
• Documentation and Knowledge Management: Maintain accurate and comprehensive documentation of IAM processes access control configurations system changes and operational procedures. Ensure documentation is regularly updated and accessible to relevant stakeholders for audit and training purposes.
• Cross-Team Collaboration and End-User Enablement: Partner with application infrastructure and cybersecurity teams to integrate access controls into enterprise systems. Deliver training and guidance to end-users and technical teams on IAM protocols tools and best practices to promote secure and efficient access management.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Bachelors degree in computer science information technology or a related field (or equivalent work experience).
• Minimum of 35 years of experience leading cross-functional teams in high-pressure environments including coaching staff managing escalations and driving continuous improvement in IAM operations.
• Proven experience in leading IAM operations access control and security.
• Hands-on experience with enterprise-grade IAM tools such as SailPoint IdentityIQ Active Directory LDAP and Privileged Access Management (PAM) solutions.
• Familiarity with security standards and regulations (e.g. NIST GDPR HIPAA).
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Nice to Haves:

• Industry certifications in IAM (e.g. CISSP CISM CompTIA Security CIAM) would be an asset.
• Demonstrated experience in software development or scripting (e.g. Python PowerShell Java) to support IAM automation integration and customization efforts.
• Fluency in Spanish is considered an asset
• Working knowledge of various Cloud platforms
  

Whats in it for you

• Diversity Equity Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses cross-functional development opportunities and tuition assistance.
• Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.