OMF Data Capturer (3-month contract Libery Midlands Mall)
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Job Location:
Pietermaritzburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lets Write Africas Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is responsible for providing customer service to customers in OM branches. The primary function is to assist customers in navigating the digital customer service platform and to assist customers to submit specified transactions via the digital platforms.Will assist with managing queues and reducing pressure on Branch staff.
Will assist customers on digitally enabled device with their requested digitally enabled transaction:
o Providing reading information
o Self-service guidance
o Submission process through customers own or branch self-service device (where applicable
o Call centre details
Minimum Requirements:
National Senior Certificate or Equivalent NQF 4
Competencies:
Customer Service: Strong interpersonal and customer-focused approach
Communication: Excellent verbal skills
Problem-Solving: Quick and effective issue resolution
Situational Awareness: Observant and responsive to customer needs
Technical Proficiency: Familiarity with digital processes
Physical Stamina: Ability to stand and perform physical tasks
Flexibility: Willingness to work varied shifts
Multi-lingual: English and another language
Skills
Action Planning Client Management Computer Literacy Database Administration Desktop Publishing (DTP) Executing Plans Management Reporting Network Administration Numerical Aptitude Office Systems Oral Communications Policies & Procedures Report Review Resource SchedulingCompetencies
CollaboratesCommunicates EffectivelyDemonstrates Self-AwarenessDrives ResultsEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyEducation
Matriculation Certificate (Matric)Closing Date
17 September 2025 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Key Skills
- Instrument
- Customer Service
- FX
- Cement
- Document Control Management
About Company
Old Mutual offers a wide range of life insurance products, car and home insurance, personal loans, and investment, corporate and financial planning solutions.
