Associate Maintenance and Support Developer
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Job Location:
Porto Alegre - Brazil
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing researching diagnosing troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.
Responsibilities
- Gains familiarity with Maintenance and Support (MandS) engineering concepts practices and methodologies.
- With guidance performs and / or assists with support requests including: Detecting and classifying incidents and initial support investigation diagnosis resolution / recovery and closure.
- Formulating and testing of proposed incident resolutions.
- Identifying recording classifying of problems.
- Contributing to investigation and diagnosing of identified problems proposing changes for problem resolution.
- Follows established escalation procedures.
- Documents own tickets and contributes to technical document preparation FAQs and release notes.
- Contributes to root cause analysis and change recommendations.
- Follows DN and MandS procedures and policies.
- Prioritize own work in order to meet defined SLAs.
Required Experience:
IC
Key Skills
- Account Payable
- Anti Money Laundering
- Logistics & Administration
- Law Enforcement
- Gas
- Filing
About Company
Por que você deve se juntar a Diebold Nixdorf? Mentes brilhantes + tecnologia e inovação + transformação empresarial As pessoas da Diebold Nixdorf são mais de 23.000 colegas de equipe de diversos talentos e conhecimentos em mais de 130 países, aproveitando tecnologias futuras para ofe ... View more
