Hospitality Supervisor

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Pay: $52000

The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client relationship within an account.

Job duties

(* denotes an essential function)

*Ensure team provides outstanding service to client while building strong customer relationships
*Conduct time and absence for direct reports including ensuring system accuracy and compliance with timekeeping policies and procedures
*Create an environment conducive to service expansions and new business opportunities
*Maximize profitability through the effective utilization of labor and resources
*Immediately resolve any operational problems or issues
*Produce required reports on schedule
*Coordinate workflow within the team prioritizing jobs and delegating duties to associates
*Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management
*Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines
*Train new employees on policies and procedures
*Address performance issues among team members
*Work with manager to create development plans and challenging assignments for team members
*Escalate to manager client or team concerns to proactively resolve issues
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Other duties as assigned

Job qualifications

Bachelors degree or equivalent experience
3 or more years proven experience in a customer service environment legal or financial services industries preferred
3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines

Proven customer service skills are required in order to create maintain and enhance customer relationships.
Good written and verbal communication skills including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Benefits:

Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Company Provided Parking
Additional Employee Perks and Discounts

Required Experience:

Manager

Pay: $52000The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client relationship within an account.Job duties(* denotes an essential function)*Ensure team provides outstanding service to client while building strong customer relationships*Conduct ...