Calibration Laboratory Supervisor

Do you have a true passion for the Pharmaceutical or Electronic industries and for delivering the best solutions for our customers

Were looking for a Calibration Laboratory Supervisor to lead a high-performing calibration lab and a distributed field service team supporting pharma and semiconductor advanced manufacturing. Youll combine people leadership with hands-on SME workraising quality speed and customer satisfaction.

What you will do:

People & operations leadership

• Lead and support a team focused on technical excellence and customer satisfaction.
• Manage and oversee daily operations of the calibration laboratory in Belgium and field technicians
• Plan and schedule calibration activities equipment repairs and logistics.
• Drive revenue and margin targets managing KPIs and performance metrics.
• Onboarding capability building 1:1s coaching performance reviews succession planning competency matrix ownership.
• Capacity planning with Sales consumables/spares management vendor/contractor oversight
• Ensure calibrations/testing meet company SOPs and applicable guidelines (e.g. ISO and GMP).

Quality standards & continuous improvement

• Support QA Department into CAPA/root-cause analysis;
• Contribute to documentation standards aligned with company SOPs and applicable guidelines (e.g. GMP/ISO).
• Collaborate with internal departments to continuously improve service processes.

Technical SME (hands-on)

• Calibrate verify and repair particle counters (e.g. per ISO 21501) flow sensors and air-volume devices; sign off on complex cases and documentation.
• Provide remote software support via secure VPN/remote desktop: diagnose issues collect logs guide installs/patches and push configuration/firmware updates; document interventions.
• Occasionally travel on-site (mainly France BeNeLux North Africa) for commissioning validation escalations and advanced troubleshooting; deliver customer training.
• Review technical documentation and service reports.

Stakeholder collaboration

• Partner with Sales on capacity planning quotes for non-standard work and service upgrades.
• Coordinate with Quality/EHS/Logistics to keep the lab and field operations compliant safe and efficient.

Key Requirements:

• 5 years in calibration/metrology or field service for instrumentation including 2 years in team lead/supervisory capacity.
• A good knowledge of English and French (both written and oral).
• Upper-secondary technical diploma or Bachelors in Electromechanics/Electronics (or equivalent experience).
• Basic TCP/IP device setup via Ethernet/USB remote diagnostics (VPN).
• Flexibility precision and attention to details.
• Customer orientation.
• Leadership strengths: coaching situational leadership planning & prioritization data-driven decisions stakeholder management.
• Very good knowledge of MS Office.
• ERP for asset & certificates CRM/ticketing (e.g. cases) basic data skills (Excel/Power BI) for KPIs
• Must have a valid Category B drivers license good driving record and an active Passport or the ability to obtain a Passport.
• Travel availability in France BeNeLux North Africa and the entire EMEA region is required.

Nice to have:

• Experience in GMP/ISO-regulated industries (pharma/medtech/semiconductor).
• Windows domain experience (Active Directory): installing/configuring software in AD environments (service accounts/permissions basic GPO considerations).
• Power BI/Excel modeling for KPI dashboards.

We offer permanent contracts along with a diverse range of benefits designed to support our employees physical and emotional well-being.

Join us and be yourself. Inclusion is our ambition!

Particle Measuring Systems is an equal opportunity employer offering a safe and inclusive work environment based on mutual respect and the appreciation of uniqueness guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.