Program Manager D.R.I.V.E

Program Overview

Salary: $78000-$80000 per year

Location: Onsite 5 days a week

The Catholic Charities Direct Rapid Intervention for Vehicle Exits (D.R.I.V.E.) Large Vehicle (LV) Buy Back Program serves low-income families currently living in recreational vehicles (RVs) in San Francisco. The programs goal is to rapidly transition families experiencing vehicular homelessness into permanent housing while preventing at-risk families from falling into homelessness.

The Program Manager oversees the Large Vehicle Buy Back Program which provides street-based outreach case management permit management buyback administration and housing navigation services to individuals and families living in large vehicles. The Program Manager ensures compliance with Catholic Charities mission City policies and funder requirements while advancing outcomes that promote participant stabilization and housing retention. Reporting to the Program Director the Program Manager is responsible for daily program operations supervising Outreach Case Managers and developing procedures for the LV Buy Back Program. The Program Manager also collaborates with staff property owners landlords and community service providers to address RV RRH program and client needs and serves as acting supervisor in the absence of the Program Director.

• Monitor and direct day-to-day program operations in alignment with Catholic Charities policies procedures and funder requirements.
• Supervise coach and evaluate program staff ensuring accountability performance and professional growth.
• Coordinate with the Program Director to prepare update and submit monthly quarterly and annual reports.
• Develop implement and update program goals objectives policies procedures and service standards consistent with federal state and local regulations.
• Maintain program files ensure documentation accuracy and conduct regular compliance and performance reviews.
• Monitor technological legal and operational changes affecting program activities; recommend and implement process improvements.

Case Management & Client Services

• Oversee housing-focused case management including client assessments service planning crisis intervention and housing navigation.
• Administer and monitor Large Vehicle Refuge Permits ensuring participant compliance with the Good Neighbor Policy.
• Support participants with vehicle buyback enrollment relocation assistance flexible financial support and housing or shelter placement.
• Conduct home visits field visits and wellness checks as needed.
• Ensure staff deliver trauma-informed harm reductionbased and culturally competent services.
• Maintain communication and coordination with other service providers to support client housing stability.

Collaboration & External Relations

• Build and maintain positive professional relationships with City agencies funders property owners service providers Neighborhood Street Teams and other community partners.
• Participate in interagency meetings including the Citys Large Vehicle Task Force and represent Catholic Charities at community forums and external meetings.
• Maintain continuity of services and collaborate with existing and new service providers to meet client needs.

Financial & Administrative Management

• In conjunction with the Program Director develop monitor and manage the program budget; oversee financial operations to ensure cost-effectiveness and compliance.
• Prepare submit and justify budget enhancements and monitor expenditures.
• Oversee administration of buyback payments flexible client assistance and other program financial activities.
• Ensure accurate data entry into ONE System CARBON CARES and LVOP databases; review staff documentation for audits and reporting accuracy.

Additional Duties

• Participate in related programs community organizations and meetings as assigned.
• Attend trainings and maintain professional development.
• Commit to Catholic Charities Mission Vision and Core Values.

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge skill and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions.

Education & Experience

• BA degree in social work human services or a related field preferred; or minimum five years of related experience.
• At least two years of experience providing client case management services preferably with the homeless population.
• Demonstrated experience navigating the Bay Area housing market.

Knowledge Skills & Abilities

• Bilingual Spanish required; additional language skills (Mandarin/Cantonese) preferred.
• Strong understanding of San Francisco County social services networks and community resources.
• Knowledge of mental health and substance use issues and treatment models including trauma-informed care and harm reduction.
• Ability to assess emergencies and respond appropriately by accessing medical social or housing systems.
• Ability to drive and access a reliable vehicle for home visits (mileage reimbursed).
• Personal cellphone use required for multifactor authentication (stipend provided).
• Excellent interpersonal written and verbal communication skills; able to interact effectively with diverse clients and stakeholders.
• Strong coordination organizational and prioritization skills; ability to design systems and processes to track data and monitor progress.
• Functional knowledge of Microsoft Office products and HMIS/data systems.
• Knowledge of mandatory reporting requirements for working with aging adults and children.
• Understanding of issues facing homeless individuals and families.
• Achievement-oriented and client-focused with the ability to cultivate teamwork and cooperation.
• Demonstrates cultural competency and the ability to work effectively in cross-cultural situations

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program performance and quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequent Bending standing stooping kneeling reaching twisting and walking.
• Intermittent Lifting pushing and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

Suppose driving is required for a specified that case the incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• The Working environment is the clients living environment as we regularly conduct home visits for all clients.

• When entering a clients private space one may be exposed to personal possessions or artwork that could be offensive.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is subject to outside environmental conditions: No adequate protection from weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

• Occasional need to interact with clients who may be expressing anger appropriately and inappropriately and to manage the client environment to avoid further escalation of inappropriate behavior.
• This job requires evenigs and some weekends as needed.

DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Under the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.

Required Experience:

Manager