Senior ML Engineer

Shopmonkeys vision is to help every shop thrive by equipping them with the tools they need to run and grow their business. Our cloud based all-in-one shop management software takes owners and technicians from quote to cashing out a satisfied customer. Our software has a modern and intuitive UI and our backend is powered by the latest technologies so our clients can focus on the things they do best.

As a Senior ML Engineer at Shopmonkey you will be a part of a globally distributed engineering team working closely with your product and design counterparts. You will have the chance to work on the frontier of agentic AI applying cutting-edge LLMs and co-pilot frameworks to meet real-world auto shop needs. Shopmonkey has the structured data workflows and operational maturity to deliver AI thats not only intelligent but trusted and useful. Youll move fast to bring AI agents from discovery all the way through production helping to shape the future of the automotive care experience. Please note this is a hybrid position with an expectation of 2-3 days per week on-site at our Morgan Hill office.

What You Will Do:

• Build and ship production-ready AI agents that automate key workflows (e.g. appointment setting inventory ordering).
• Design and implement workflows and scripts for agentic conversations based on real-world data.
• Perform discovery with your Squad on key customer use cases and guide the development of use-case-driven agents.
• Conduct end-to-end development including data gathering hypothesis testing prototyping demoing productionizing and monitoring.
• Implement NLP and LLM-powered components for sentiment analysis real-time conversation evaluation and behavior optimization.
• Design evaluation agents to enhance the quality and coherence of autonomous conversations.
• Work within a modern MLOps environment to ensure scalable and reliable deployment of models.
• Contribute to analytics and predictive features such as no-show prediction and sentiment dashboards.
• Translate complex ML workflows into digestible updates for cross-functional stakeholders.
• Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative fast-paced environment.

We Are Looking For People Who Have:

• Proven experience shipping models into production (not just proof-of-concepts).
• Proficiency in Python or TypeScript; strong SQL skills for working with large-scale data.
• Experience with LLMs and NLP frameworks (e.g. TensorFlow Hugging Face LangChain).
• Cloud infrastructure experience (e.g. GCP AWS).
• Understanding of MLOps including orchestration tools like Airflow or Dagster.
• Strong collaboration and communication skillscomfortable working with PMs designers engineers and other cross functional team members.
• Conducted code reviews and have to ability to provide constructive feedback
• Bachelors degree in a STEM field or equivalent practical experience.
• 5 years of industry experience in applied machine learning or AI engineering; advanced degrees (Masters or PhD) may offset years of experience.

Bonus Points:

• Prior experience working at a high growth startup.
• Experience building consumer-facing agents in vertical SaaS in the automotive industry (business or consumers).
• Background in data processing or real-time analytics.
• Experience with Snowflake or other large-scale data warehouse solutions.

In the United States the range is typically a salary of $163000 to $195000 bonus equity benefits.The range provided is Shopmonkeys reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location experience training skills and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey

Shopmonkey has become an amazing environment where employees feel that they are valued as people and not just worker bees. To ensure that our team thrives we invest in the following perks (benefits below are mainly for U.S. based full-time employees). Other benefits vary upon location outside of the United States and employment status:

Health & Wellness

• Medical dental vision and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founders story life page or hear from real employees about what its like to work at Shopmonkey.

Join our team of hungry humble smart people who love what they do and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools save time and streamline their entire operation onto a simple easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3500 auto shops across the U.S. and Canada Shopmonkey aims to change the status quo of the car repair market estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners Index Ventures Headline I2BF and ICONIQ Growth.

In 2022 Shopmonkey was named #4 on Forbes annual ranking of Americas Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of Americas Best Startup Employers by Forbes in2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Shopmonkey is committed to the full inclusion of all qualified keeping with our our commitment Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact our Talent Team at.

Please note: Shopmonkey will never request sensitive information such as your social security number bank account information or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain @. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites all of our current job opportunities and descriptions are posted on Shopmonkeys Careers page or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims liability losses damages or expenses resulting from scammers or impersonators.