Client Services Project Manager

Allschwil - Switzerland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

Independently manages a client portfolio of moderate to strategic or complex projects
Leads the delivery of all technical and service aspects of projects and studies for clients looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
Empowered to design the preliminary design of the study and manage the study end to end
Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
Provides accurate and timely financial forecasting and reporting
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
Participates in cross-functional business process improvement activities as required.

As Demonstrated By:

Project Management

Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
Structures project(s) in line with client strategy inclusive of identifying needs establishing goals defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
Proactively diagnoses project challenges developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
Effectively defines tracks and manages budgets and revisions to reflect scope changes and established commitments.
Understands customer contract terms & conditions and skilled in negotiation techniques

Client Relationship Management

Performs and interprets comprehensive need analyses which reflect an understanding of the customers target market and value proposition.
Knowledgeable of Thermo Fishers solutions portfolio and communicates companys value proposition in relation to the competition.

Technical Knowledge

Independently leverages and interprets data to ensure successful project results and customer satisfaction.
Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
Advances the efficiency and effectiveness of work processes procedures and outputs.

Project Management Leadership

Seeks mentorship and guidance to drive personal development and further strengthen project management.
Ensures that all communications are clear focused and based on a solid understanding of needs using the most appropriate medium.
Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
Takes ownership for project results fosters respect from team members and ensures agreement on the overall vision.

Key Requirements:

Education: Bachelors degree or equivalent experience
Years of Experience:
4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
3 years experience acceptable if holding an advanced degree

Required Experience:

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionKey Responsibilities:Independently manages a client portfolio of moderate to strategic or complex projectsLeads the delivery of all technical and service aspects of projects and studies for clients looking for opportunities ...

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Key Responsibilities:

Independently manages a client portfolio of moderate to strategic or complex projects
Leads the delivery of all technical and service aspects of projects and studies for clients looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
Empowered to design the preliminary design of the study and manage the study end to end
Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
Provides accurate and timely financial forecasting and reporting
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
Participates in cross-functional business process improvement activities as required.

As Demonstrated By:

Project Management

Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
Structures project(s) in line with client strategy inclusive of identifying needs establishing goals defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
Proactively diagnoses project challenges developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
Effectively defines tracks and manages budgets and revisions to reflect scope changes and established commitments.
Understands customer contract terms & conditions and skilled in negotiation techniques

Client Relationship Management

Performs and interprets comprehensive need analyses which reflect an understanding of the customers target market and value proposition.
Knowledgeable of Thermo Fishers solutions portfolio and communicates companys value proposition in relation to the competition.

Technical Knowledge

Independently leverages and interprets data to ensure successful project results and customer satisfaction.
Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
Advances the efficiency and effectiveness of work processes procedures and outputs.

Project Management Leadership

Seeks mentorship and guidance to drive personal development and further strengthen project management.
Ensures that all communications are clear focused and based on a solid understanding of needs using the most appropriate medium.
Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
Takes ownership for project results fosters respect from team members and ensures agreement on the overall vision.

Key Requirements:

Education: Bachelors degree or equivalent experience
Years of Experience:
4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
3 years experience acceptable if holding an advanced degree

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Thermo Fisher Scientific

Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more

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