Customer Service Representatives- Ridgeland MS 2nd Shift
Customer Service Representatives- Ridgeland MS 2nd Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!
Required Start date: 10/14/25
**SHIFT IS MONDAY- FRIDAY- Mon: 10:30AM - 8:00PM; TueFri: 11:45PM - 8:00PM (CST)***
Fully Onsite position
Office Location: Ridgeland/Jackson area
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members lives by being a first contact for questions about our service offerings. As a CSR you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling modifying and canceling customer reservations. You will speak with members daily and answer their transportation questions all while helping support them in their journey towards positive health outcomes.
In this role you will...
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage.
We are excited to speak to someone with the following...
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6 months contact center experience OR customer service experience
Strong organization skills written and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100 calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Attend 100% of training for the first 30 days of employment.
Work overtime as required
Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.
Pay Rate- $15/hr.
Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical Dental and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail hotel food restaurants car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
