Manager of Customer Success
Manager of Customer Success
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Job Description
At Amenitiz were on a mission to simplify hospitality management whether its in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 14000 hoteliers worldwide were more than just another SaaS scale-upwere revolutionizing one of the worlds oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.
Were a team of 250 and growing based in vibrant Barcelona. Here positivity fuels progress ownership sparks innovation and collaboration drives success. Every day we strive to deliver excellence for our clients while creating an environment where our people can thrive grow and make an impact.
About the role
Amenitiz is looking for an experienced and dynamic Manager of Customer Success to lead our team of Account Managers. You will play a key role in shaping the post-sales experience ensuring customer success and maximizing long-term value. You will define what Account Management means at Amenitiz create scalable processes and lead a growing team across multiple European markets.
Your missions
- Define and establish the Account Management function including strategy goals and best practices.
- Hire manage and develop a high-performing team to drive customer retention and revenue expansion.
- Design and implement processes & tools to optimize customer lifecycle management and ensure long-term success.
- Monitor key performance metrics with a strong focus on achieving 110% Net Revenue Retention.
- Collaborate cross-functionally with Revenue Operations Sales Development Account Executives and Marketing to enhance customer experience and growth.
About you
- 5 years of experience in Account Management or Customer Success including at least 2-3 years in a team leadership or management capacity
- Proven experience in building and leading an Account Management team from scratch in a fast-growing environment.
- Operational expertise with a strong ability to create and refine scalable processes to improve customer success.
- Deep knowledge of Account Management best practices across multiple European markets.
- Strong analytical skills with experience leveraging data to drive decision-making and performance improvements.
- Excellent collaboration and stakeholder management abilities working effectively across sales marketing and operations teams.
- Proficient in English (written and verbal); additional languages are a plus.
Our Benefits
- Competitive salary We recognize your hard work and celebrate your success with exciting performance-based incentives.
- Comprehensive health & wellness coverage Your physical and mental well-being matter and weve got you covered.
- Stock options Be a part of our success with real ownership in Amenitiz.
- A vibrant office in the heart of Barcelona Our spacious office comes with daily fresh fruit great coffee after-work drinks and a nice patio with endless sunshine.
- Unforgettable team experiences From sailing the Mediterranean and Cirque du Soleil shows to poetry cooking and magic workshops we love bringing the team together.
- Get paid whenever you want No need to wait until the end of the monthaccess your salary anytime.
- Flexible benefits Save on meals childcare transportation and training with our tailored remuneration options.
- Grow with us Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
- Fuel your curiosity Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track.
If youre a strategic thinker with a passion for driving growth and innovation we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!
Required Experience:
Manager
Employment Type
Full Time
