Associate Merchant Helpdesk-Online Merchant Team
Associate Merchant Helpdesk-Online Merchant Team
Posted on :
14-09-2025
Employer Active
1 Vacancy
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Job Description
About Us:
Paytm is Indias leading financial services company that offers full-stack payments & financial solutions to consumers offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments commerce banking investments and financial services. One97 Communications Limited that owns the brand Paytm is
founded by Vijay Shekhar Sharma.
About the team:
Will be a part of Paytm Payments Services Limited and will be working for the
Merchant Helpdesk Team. The MHD team handles all the merchant queries issues & refunds raised on calls & emails and provides timely resolution. The team is also responsible for handling the merchant
escalations for the business.
About the role:
Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised through Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants.
Expectations/ Requirements:
Outcall to the merchants to resolve their issues/concerns.
Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns.
Proficient in understanding Merchant issues and should be good in excel and written English.
Understanding of merchant issues
Willingness to take the ownership to get the merchant issue resolved on time
Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role
Excellent communication skills Verbal & Written
Basic knowledge of MS Office. (Excel)
6 Days working
Willing to work on Sundays with rotational week offs
Comfortable in rotational shifts as per process requirement
Comfortable in coordinating with merchants over calls and Emails
Smart thinking and clear communication
Be a brand ambassador for Paytm Stay Hungry Stay Humble Stay Relevant!
Superpowers/ Skills that will help you succeed in this role:
High level of drive initiative and self-motivation
Ability to take internal and external stakeholders along
Understanding of Technology and User Experience
Love for simplifying
Growth Mindset
Willingness to experiment and improve continuously
Why join us:
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect that is earned not demanded from your peers and manager
Compensation:
If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!
Notice for Job Applicants
We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants however only those selected for an interview will be contacted.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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