Deposit Support Specialist

Position purpose:

Perform duties related to bank document management functions and item processing ensuring data integrity and mitigating monetary losses.

Essential Functions:

Accurately perform all duties related to document management functions and processes.

Perform all assigned duties related to item processing to support internal and external customers in scanning and balancing.

Process incoming and outgoing mail including various courier services and delivery channels.

Fulfill supply orders across the association including monitoring of inventory.

Follow procedures to protect First Fed from incurring losses.

Work with other departments to balance necessary general ledger and customer accounts.

Carry out all duties related to check capture functions.

Uphold First Feds Customer First commitment to provide excellent customer service. Share in the cross-selling of First Feds products and services.

Develop/maintain working knowledge of First Fed products policies/assigned procedures and assigned systems as well as various banking industry programs).

Perform other duties as assigned.

Requirements:

• High School Graduate or equivalent
• Deposit Support Specialist I typically requires one (1) year of experience in a customer service role.
• Deposit Support Specialist II typically requires two (2) years of experience in the department and may have other responsibilities of a more complex nature.
• Deposit Support Specialist III typically requires two (2) or more years department experience and had the ability to handle more complex assignments. Assist supervisor by supporting training of new Document Management Technicians. May serve as Team Lead and back-up for supervisor when supervisor is absent from the worksite.

Additional qualifications:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills
• Ability to work effectively both independently and in a team environment.
• Strong organizational and problem-solving skills (problem-solving is not a DM Tech 1 expectation)
• Strong 10-key and accurate data entry skills.
• Basic computer skills including MS Office software (Excel Word Outlook)
• A valid Driver License is required.

Physical Requirements:

The work requires the ability to operate office machines and equipment such as personal computers printers copying machines folding machines scanners postage equipment company vehicle and telephones. The work requires the ability to communicate clearly with customers coworkers and others in person electronically and on telephones. Work activities involve combinations of sitting/standing for extended periods. The work requires the ability to pick up and transport boxes and packages up to 40 pounds.

Pay Range

• The pay range for this position is $18.00-$30.60

• The typical hiring range for this position is $18.00 $20.66
• The incentive plan for this position is the Support Staff Incentive plan. It is paid out quarterly with a 5% target payout.

• Employees will be eligible for our benefits package including medical dental and vision insurance paid time off retirement plans (401k with company match and Employee Stock Ownership Plan) gym membership reimbursement discounts on our banking products and more! Additional information on our benefits package can be viewed at a community Bank we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity and its important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  
  

  Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran

  
  

  First Fed invites all qualifiedinterested applicants to apply for our career opportunities. If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools please email Human Resources via or call . Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process. Messages left for other purposes may not receive a response.

  
  

  We are required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

  
  

  
  

  Required Experience:

  Unclear Seniority