Dir, Field Operations

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission goals operations and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports);demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching growing and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department consistent with company culture and mission.
• Establishing clear measurable and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication training tools and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCIs interests and demoralize other employees.
• Effectively managing processes including annual performance reviews compensation adjustments promotions demotions transfers and disciplinary actions up to and including terminationin an unbiased and consistent manner.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Proven ability to lead an organization to high levels of performance while maintaining morale and personal growth for employees.
  • Owns and manages priorities and individual tasks without direct supervision.
  • Takes the initiative and seeks out opportunities.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e. Teams) over the phone and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read write and respond to business correspondence such as emails chat messages policies procedures reports.
  • Ability to articulate information in presentation format in front of internal and external customers and clients. Comfortable speaking in public and group settings.
  • Ability to effectively relay technical information and concepts both verbally and in writing to customers contractors utilities and departmental personnel with varying degrees of technical knowledge.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Demonstrated financial skills to develop detailed capital and operating budgets for the department.
  • Demonstrated ability to analyze financial information review requests properly allocate funds identify variances forecast future needs suggest improvements and ensure all operations are within budget.
  • Familiarity with forecasting methods data analysis reporting and tracking tools necessary to assure budget guidelines meet expectations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound logical judgment based on data research and experience to choose an appropriate course of action.
  • Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide direct and influence others to achieve results.
  • Ability to act as a positive mentor and coach to subordinates and instill a coaching environment in the organization.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
  • Demonstrated ability to manage performance through motivation and counseling of different levels of employees.
• TECHNICAL PROFICIENCY: Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
  • Including a minimum of five (5) years in a supervisory or management position.
• Bachelors degree in electrical engineering electronics telecommunications or related field. *
• Minimum of fifteen (15) years of experience in positions of increased responsibility involved with successful telecommunication service delivery management to include demonstrated knowledge of HFC networks and both business and residential drop systems. *

Preferred:

• Design construction and maintenance experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires driving a company-owned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.

• Work can be intense and stressful due to timeandresource limitations when scheduling multiple tasks with inflexible deadlines.
• May have to deal with upset customers vendors contractors.
• Position requiresoccasional travel for business and training purposes sometimes on short notice.
• Work performed at office remote office and client sites.
• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.