Manager, Client Service, Investment Operations
Manager, Client Service, Investment Operations
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Job Description
About Northern Trust:
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.
Management of Service Team
Oversee and manage day to day activities of the service team workload and tracking of performance against objectives
Deliver exceptional client service experience
Coach and support team members
Develop and strengthen team through the recruitment process
Investment Manager / Client Relationships
Responsible for managing maintaining and enhancing Investment Manager and/or client relationships
Cultivate and maintain key contact relationships with Investment Managers and/or clients through the following:
o assisting in the resolution of complex issues
o acting as a high level point of escalation
o communicating and upholding servicing standards to direct reports
Identify and document servicing efficiency and product gaps for Investment Managers/clients; work with IM Relationship Managers to ensure solutions are being developed supported and communicated internally
Internal Knowledge and Communication
Subject manager expert for complex escalations and team queries
Support partner areas by acting as high level escalation point for challenging high risk requests
Consistently displays a balanced cross-functional perspective by meeting with Northern Trust business and operations senior management to address/resolve operational inefficiencies and product gaps
Self-management
Plan prioritize and document tasks on a daily basis
Provide routine updates to ones manager on the completion of daily weekly and monthly deadlines
Risk management
Share risk management responsibilities with Service Team through strict adherence to the control policies
Business Degree and/or 20 years Relevant work experience in custody client servicing or asset servicing operations preferred. Deep technical knowledge of custody operations including trade and cash lifecycle.
Leadership and/or direct people management and development experience
Experience in a fast-paced deadline-oriented environment where adaptability and multitasking are critical for success and development. Highly flexible and adaptable to change.
Critical thinking analytical problem solving and organizational skills are required to identify and resolve issues as well as to enhance ongoing personal development.
Effective communication skills.
Working with Us:
As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .
We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Required Experience:
Manager
Employment Type
Full-Time
