View Job description for Sr. Admissions Specialist

Reports To:

Assistant Director Admissions & One Stop

Position Status:

FT - Full-Time

Posted Pay Range:

$21.12 - $26.40

If you are passionate about helping students succeed providing exceptional customer service and leading a team with purpose you will thrive as a Senior Admissions this role youll have the opportunity to resolve complex student concerns mentor and guide team members and collaborate across departments to improve processes and support enrollment strategies. Youll also play a key role in shaping the student experience by ensuring accurate admissions processes contributing to outreach events and fostering a culture of collaboration and innovation. This position is perfect for someone who enjoys making a meaningful difference while growing professionally in a fast-paced student-focused environment.

Why Join CWI

At the College of Western Idaho (CWI) you will work in a dynamic collaborative environment where problem-solving and innovation are valued and your contributions directly enhance the efficiency of the institution.

Position Summary:

The Senior Admissions Specialist plays a key role in delivering outstanding service to students families and the CWI community at One Stop Student Services locations. Reporting to the Assistant Director of Admissions & One Stop this position works collaboratively with Enrollment & Student Services staff and leads the Admissions Processing Team in daily role requires an experienced student-focused professional who can support and guide team members resolve complex student concerns and help optimize workflows in the absence of the Assistant Director. The Senior Specialist champions best practices strengthens cross-functional collaboration and fosters a positive team environment.

Key Responsibilities:

Provide Exceptional Student Support and Service

• Deliver admissions and general information to prospective and current students families and the public.
• Address and resolve escalated student concerns in partnership with the Assistant Director.
• Support recruitment and enrollment strategies through outreach events and admissions initiatives.

Lead and Develop the Admissions Processing Team

• Serve as a subject matter expert mentor and decision-maker for team members.
• Share updates guide daily operations and initiate exceptions as needed.
• Contribute to staff training sessions and update standard operating procedures.

Strengthen Operations and Cross-Departmental Collaboration

• Represent Admissions and One Stop on institutional committees and serve as a primary contact for duplicate records.
• Monitor and distribute Power BI reports to ensure data accuracy and student progress.
• Collaborate with IT and other departments on processes such as Patch Testing and special projects.
• Foster a culture of adaptability collaboration and innovation in a dynamic environment.

What Were Looking For:

3 years of experience working in advising admissions registrar or financial aid for a college/university.
Strong technical abilities: database systems presentation software Microsoft Officesuites or equivalent.
Strong interpersonal and writing skills are necessary including publicspeaking skills and the ability to represent the college in a positive way to diverse populations.
Experience with CRM systems Ellucian (Datatel) Colleague ERP or other major ERP systems preferred.
Bilingual (Spanish/English) preferred.

Benefits:

• For information on health insurance including coverage details and plan summaries visit
• Retirement plans with employer contributions of over 11%
• Health Savings Accounts and Flexible Spending Accounts
• Employer-paid life insurance and short- and long-term disability insurance
• Eleven paid holidays per year (faculty may vary)
• Generous vacation and sick leave
• Paid Parental Leave
• Tuition discount on classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.