Senior Claims Adjuster
Senior Claims Adjuster
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeAt QBE were driven by purpose.
We exist to enable a more resilient future helping businesses thrive in an increasingly complex world.
The Opportunity:
We are seeking a highly skilled and motivated Senior Claims Adjuster to join our dynamic team. This role is pivotal in supporting the implementation of our Claims strategy and ensuring the delivery of exceptional service standards.
Your New Role:
- Investigate and resolve complex claims to ensure effective handling and minimize financial leakage.
- Analyze coverage issues and recovery opportunities (e.g. subrogation contribution) to protect company interests.
- Manage disputed claims and ensure settlements are reached economically.
- Collaborate with internal teams (Underwriting clients brokers) to support business objectives and maintain strong relationships.
- Monitor and validate billing premium receipt and reinstatement calculations before processing payments.
- Maintain accurate reserves and system updates to reflect company liability clearly.
- Provide technical guidance and mentorship to junior claims staff.
- Support reporting and portfolio analysis to inform strategic decisions.
About you:
We are looking for a candidate withstrong expertise in Claims bringingat least 10 years of experienceacross various lines and types of claims with a particular focus on Property claims. The ideal candidate will demonstrate:
- A proven ability toinvestigate and resolve complex claimswith minimal leakage.
- Strong skills incoverage analysissubrogation anddispute resolution.
- Experience managingclient and broker relationships ensuring timely and accurate billing and payments.
- A collaborative mindset to supportunderwriting teamsand contribute tostrategic claims initiatives.
- A proactive approach tomentoring junior team membersand supporting team leadership when needed.
- Fluency in English both written and spoken.
- Proficiency inMS Office tools and the ability to produce detailedmanagement information reports.
- Solid understanding ofregulatory and compliance frameworkswithin the insurance sector.
This role requires someone who isanalytical communicative and solution-oriented with a strong commitment to delivering excellent service and supporting business goals.
Why QBE At My Best
- Purpose-led: Join a company committed to resilience sustainability and doing the right thing.
- Empowered to Act: We trust our people to make decisions and drive change.
- Flexible Working: We support hybrid and remote working to help you thrive.
- Global Reach Local Impact: Be part of a global insurer with a strong European presence and ambition.
At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.
Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.
To find out more about why you should work for QBE visit our careers website.
At My Best - QBE Benefits
You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.
QBE Awards
Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report
What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment what if it was yours tooAPPLY NOW and lets make it happen!
Skills:
Analytical Thinking Claims Settlement Communication Critical Thinking Customer Value Management Data Privacy Decision Making Insurance Claims Processing Intentional collaboration Managing performance Problem Solving Risk Management Sound Judgment Stakeholder Management Standards ComplianceHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Senior IC
Employment Type
Full-Time
