LPN Operations Manager - Senior Home Care

Location: Visiting Angels Columbus

LPN Preferred

Type: Full-time in person

Compensation:

$62000 - $68000/ base salary

Additional commission and bonuses are available based on performance

Benefits and retirement plans are available

Reports To: Executive Director / Ownership

Position Summary

The Operations Manager is responsible for overseeing and coordinating the daily operations of Visiting Angels home care services for seniors in the Columbus Ohio area. This role ensures the seamless delivery of high-quality compassionate care to clients while maintaining compliance with state regulations company policies and program requirements (including Veteran Affairs Senior Options and private pay). The Operations Manager provides leadership strategic direction and hands-on support to the care team administrative staff and recruitment functions to drive both client satisfaction and business performance.

Key Responsibilities

1. Care Delivery & Quality Assurance

• Oversee scheduling and coordination of all caregiving services to ensure clients receive consistent timely and appropriate care.
  
  

• Monitor client satisfaction through managing our client and caregiver check-ins surveys and feedback loops.
  
  

• Partner with our RN and Case Managers to ensure personalized care plans are implemented and updated as client needs evolve.
  
  

• Conduct regular audits of client files visit notes and care plans to ensure compliance with regulatory and internal standards.
  
  

• Investigate and resolve service concerns caregiver performance issues or client complaints promptly and professionally.
  
  

2. Staff Management & Development

• Recruit interview and onboard caregivers and office staff in partnership with the HR team.
  
  

• Oversee training continuing education and skill development programs for caregivers.
  
  

• Implement performance management processes including coaching evaluations corrective actions and recognition programs.
  
  

• Maintain staffing levels that meet client demand while balancing cost and efficiency.
  
  

• Help us maintain a culture of accountability empathy and teamwork.
  
  

3. Scheduling & Workforce Optimization

• Manage a master schedule to ensure optimal client-caregiver matching based on skill availability and personality fit.
  
  

• Monitor open shifts and implement strategies to minimize last-minute call-offs and unstaffed clients.
  
  

• Track caregiver utilization overtime and productivity metrics.
  
  

4. Compliance & Risk Management

• Ensure all operations adhere to state regulations Veteran Affairs and Senior Options requirements and Visiting Angels policies.
  
  

• Maintain up-to-date caregiver records including background checks credentials and required training.
  
  

• Lead preparedness for state inspections audits and quality reviews.
  
  

• Investigate and document incidents accidents or client safety concerns with corrective actions.
  
  

5. Operational Leadership & Reporting

• In partnership with the Executive Director implement scalable systems and processes to support growth.
  
  

• Track and report KPIs such as caregiver retention client satisfaction shift fulfillment overtime usage and revenue growth.
  
  

• Collaborate with leadership to set goals create budgets and forecast staffing needs.
  
  

• Lead weekly operational meetings with office staff.
  
  

Qualifications

• Compassionate client-centered approach with commitment to Visiting Angels mission.
  
  

• Proficiency in scheduling softwareand other digital tools.
  
  

• Strong leadership skills with the ability to manage diverse teams of caregivers and office staff.
  
  

• Excellent attention to detail problem-solving organizational and communication skills.
  
  

• (Preferred) Knowledge of Ohio state home care regulations VA programs and private pay service structures.
  
  

• (Preferred) 35 years of experience in healthcare operations home care or senior services management.
  
  

• (Preferred) Bachelors degree in Healthcare Administration Business Management or related field.

Core Skills

• Leadership & People Development
  
  

• Client-Centered Service Orientation
  
  

• Operational Excellence & Process Improvement
  
  

• Problem Solving & Crisis Management
  
  

• Communication & Relationship Building
  

• Strategic Planning & Execution