Commercial Operations Manager
Commercial Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Mission / Why this role exists
Drive commercial excellence and operational discipline across our international business so revenue grows predictably margins expand and customers experience world-class service. You will be the connective tissue between Sales Operations Finance/Tax and Product: building standard work deploying KPIs/visual management and leading continuous improvement (FBS) to deliver results.
Key outcomes (first 12 months)
- Forecast accuracy: establish a monthly revenue forecasting cadence with Sales & Finance; achieve 57% accuracy.
- Margin & pricing discipline: improve OP% via product cost transparency and transfer-pricing guardrails; deliver 100200 bps gross margin on target lines.
- KPI system live: deploy a tiered KPI/visual management system (site/region/rep) with weekly review rhythm and corrective action tracking.
- Sales compensation: design and launch variable comp plans for international subsidiaries aligned to revenue/margin and compliant with local requirements.
- Channel performance: implement Quarterly Business Reviews (QBRs) with partners; lift productivity on lagging channels with clear action plans.
- NPI readiness: formalize the commercial playbook for new product introductions (quoting pricing training stocking service).
What youll do
Commercial excellence & operating rhythm
- Partner with Operations to remove waste and unlock throughput; improve profitability to meet/beat organizational OP% targets.
- Stand up KPIs & visual management (tiered boards bowler charts daily/weekly reviews); align definitions with leaders and audit sustainment.
- Lead cross-functional problem solving (A3s kaizen) using FBS.
Pricing margins & finance alignment
- Work with Finance Operations and Tax to ensure accurate product costs and margins; set appropriate transfer pricing for international JVs/subsidiaries.
- Build pricing guardrails and approval workflows; monitor mix and discount leakage.
Sales compensation & enablement
- Design variable sales compensation plans across international entities (roles weights mechanics caps/floors); model cost/impact and ensure compliance.
Forecasting S&OP and demand
- Co-own the monthly revenue forecast with local Sales; submit to Sales/Finance; drive continuous improvement to accuracy and cycle time.
Channel & customer experience
- Run QBRs with channel partners; reassess internal standard work and partner scorecards.
- Nurture a service culture using Voice-of-the-Customer; convert feedback into quality and process improvements.
New product introduction (NPI)
- Partner with Product Management & Operations to ensure commercial readiness (pricing SKU setup contracts training launch metrics).
Planning & governance
- Develop and administer budgets plans and performance goals across SQDC (Safety Quality Delivery Cost).
- Ensure adherence to applicable healthcare compliance and data-privacy requirements.
Qualifications
Required
- 5 years in commercial operations sales marketing or a commercial support function - ideally in hospital/healthcare or medical devices.
- Bachelors in physics engineering finance or other technical discipline.
- Proven track record building standard work and leading continuous improvement (FBS/Lean/Kaizen).
- Demonstrated impact on revenue growth and operating profit; strong financial acumen (P&L margin pricing).
- Advanced analytics & KPI capability; able to design metrics that drive behavior and outcomes.
- Excellent problem-solving and decision-making; comfortable testing hypotheses and applying findings.
- Outstanding communication (written/presentations) and stakeholder leadership across functions and geographies.
Preferred
- MBA or Masters in Business/Operations Management.
- Experience with international subsidiaries transfer pricing and sales comp across multiple countries.
- Familiarity with CRM and commercial tooling; advanced Excel/PowerPoint (Power BI/Tableau a plus).
Technical
- Proficiency with MS Office (Word Excel PowerPoint) and CRM platforms; comfort with data analysis and dashboarding.
Leadership competencies (Fortive anchors)
- Customer focus & selling orientation; turns VOC into action.
- Continuous improvement mindset; builds and sustains standard work.
- Analytical rigor; data-driven and outcome-oriented.
- Influence & collaboration; aligns diverse stakeholders without authority.
- Hands-on bias to action; get it done execution with high standards.
- Learning agility; challenges conventions and incubates new ideas.
Logistics
- Travel: 15% (customers channels sites launches).
- Location: Remote.
Why this role
Youll sit at the center of growth margin and customer experience translating strategy into standard work and standard work into measurable results. If you love building systems that scale and you thrive where Sales Ops Finance and Product intersect this is your next step.
Ready to raise the bar on commercial execution Apply now.
Due to the international character of our hiring team we kindly ask you to apply in English.
Required Experience:
Manager
Employment Type
Full-Time
