Matchday Safety Steward (BWFC)
Matchday Safety Steward (BWFC)
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Job Description
Job description
Please Note: You will be required to attend our Head Office in Bolton for Interviews on the 24th September 2025. Please do not apply if you are not free on these days
We are currently recruiting for additional Event Safety Stewards to join our events team on a CASUAL basis across Greater Manchester and the North West.
We are currently recruiting Matchday Safety Stewards to join our team at Bolton Wanderers Football Club.
No experience is required as youll be provided with the on the job training however need to hold a Level 2 in Spectator Safety (or above) to be considers for this role and we will only accept applications for those who can provide the certificate before interview.
This is a casual and / or part time role. Therefore flexibility is essential as matches take place in the evenings or at weekends outside of normal working hours.
Primary Purpose of Job Role
As a Safety Steward you will carry out your duties in ensuring the safety and welfare of all spectators customers and clients. Maintaining a high level of customer service professionalism and ensuring that ExcluSec Professional Standards are maintained at all times.
Hours:
Casual Contract (Zero Hours)
Days Evenings Weekends and Bank Holidays
Regular shifts available
Pay & Benefits
12.50 per hour upon complete of a Level 2 Spectator Safety qualification
Mandatory Training Programme - Completion Bonus
Wagestream
Employee Assistance Programme (EAP)
The Role
To be committed to ensuring the safeguarding and welfare of all spectators customers and/or clients of the Club;
To manage capacities and behaviour through proactive observation of an interaction with spectators and guests;
To assist with queue management within the allocated areas;
To ensure effective close down of areas at required times;
To monitor crowds and spectators;
To identify and report hazards and defects including suspect objects in line with the Clubs procedures;
To report any unusual crowd dynamics as and when required;
To ensure entrances gangways and exits are clear;
To provide guidance to the public when required;
To check and verify tickets;
To patrol the stadium as and when required;
To segregate home and away fans;
To observe and enforce ground regulations; and
To provide a visual reassurance/presence to spectators;
To deliver and provide excellent customer service to internal/external customer at all times
To assist with emergency evacuation procedures as/when required
To manage crowds and queues effectively
To follow company and event specific policies procedures and instructions at all times
Be willing to work days evenings and weekends
To represent the ExcluSec and client brands and promote a positive image at all times
To undertake company role and event specific training as/when required
To adhere to company professional standards at all times whilst on duty.
Any other duties commensurate with the role.
Job requirements
A Level 2 or above Spectator Safety qualification (or similar) is required
Be willing/available to work days evening and weekends as/when required is essential.
A flexible and professional approach to work is essential.
Experience in a similar role would be advantageous
Excellent communication and customer service skills is required
Excellent command of English both written and verbal is required
The ability to work on own initiative as well as part of a team is essential.
Due to the nature of the role weekend working is essential
Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.
Eligible to work in the UK is essential.
Have a 5 year verifiable work history is essential.
IT literate is preferred.
Please Note: If you do not meet the essential criteria for this role listed apply please do not apply.
Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful you will be required to complete a company induction prior commencing employment.
We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.
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Employment Type
Part-Time
