Portuguese-Speaking Customer Service Agent for popular game developer in Thessaloniki, Greece (no calls)

Job Description

Do you want to work and live in the historic and beautiful city of Thessaloniki Greece and kick-start your career abroad supporting users in the video game industry Then read on and seize this opportunity!

As a Portuguese-Speaking Customer Support Agent you will help ensure a safe and engaging online environment by reviewing and moderating digital content across social media and other platforms. Youll apply content policies to maintain standards around appropriateness safety and transparency.

About the company:

The company is the fastest growing tech-enabled business services company in the world delivering the customer support AI operations and content security services that power the worlds most innovative companies. Listed as one of Glassdoors 100 Best Places to Work USA Todays Best Company Cultures and Best Companies for Women by Comparably the company is a Frontline-First company that puts its people at the heart of everything they do. the company has been recognized as one of the Inc. 5000 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir the company raised over $250mm in 2018 from the worlds largest private equity firm Blackstone.

The company currently has over 47.000 employees and offices across the U.S. Philippines India Taiwan Croatia and Mexico and is an equal opportunity employer.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email in both Portuguese and English.
• Provide accurate information resolve issues and escalate complex cases to the appropriate team when necessary.
• Maintain clear consistent and empathetic communication to ensure customer satisfaction.
• Accurately document interactions and update records to support smooth follow-up and reporting.

Requirements:

• Fluent in Portuguese and English (C1 for each)
• Strong attention to detail and ability to consistently apply policies.
• Willingness to move to Thessaloniki and work on-site
• Willingness to work in flexible shifts and on weekends (day late shifts no night shifts)
• Ability to handle a fast-paced dynamic environment.

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